Trouble changing account email

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Trouble changing account email

Postby Erft » 07/18/2021

I'm trying to change the email address that I log in with to my Freephoneline account.

Looks simple enough: Under "Account Settings" it shows the current email address, then my contact number (my Freephoneline number), then a box for my password.

When I replace the current email address with the desired phone number, enter my password and hit "Submit", I get the error message, "The other phone number can not be a Freephoneline number."

I don't know what this "other phone number" is; I only have the one phone number, and it's my Freephoneline number. That's the number that appears in the "Contact number" field automatically. I didn't put it in there.

How do I change the email I use to login to my Freephoneline account?
fongo attempt to change email address.png
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Re: Trouble changing account email

Postby Liptonbrisk » 07/18/2021

The phone number field located after logging in at is supposed to be a contact number other than your Freephoneline number, such as a cell phone number.

If you require assistance with this restriction, you will need to submit a ticket:
Choose "my account inquiry" for the final issue type.

Note that due to the pandemic, ticket responses are delayed:
Fongo Support staff does not work on weekends.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: Visit to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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