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[Resolved] Grandstream HT802 Inbound Caller Name

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[Resolved] Grandstream HT802 Inbound Caller Name

Postby zjmzzz » 08/16/2021

Recently setup Freephoneline on Grandstream HT802(1.0.27.2), everything works fine, except got caller number displayed on the phone.

Is it possible to display inbound caller name instead of phone number?
zjmzzz
Just Passing Thru
 
Posts: 2
Joined: 08/16/2021
SIP Device Name: Grandstream HT802
Firmware Version: 1.0.27.2
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Re: Grandstream HT802 Inbound Caller Name

Postby Liptonbrisk » 08/16/2021

FPL doesn't do CNAM (CallerID Name) lookups. Unless CNAM is being sent by the call provider, which often is not the case with cellular calls, only the phone numbers are going to appear. CNAM lookups cost money, and for a one time fee for VoIP unlock keys, FPL isn't going to do CNAM lookups.

If the originating service provider sends CNAM info, FPL will display it. You can test with Fongo Mobile to FPL calls or FPL to FPL calls. CNAM will appear.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 2661
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Re: Grandstream HT802 Inbound Caller Name

Postby zjmzzz » 08/16/2021

Thanks Liptonbrisk. I guess I'll live with it if that's the case.
zjmzzz
Just Passing Thru
 
Posts: 2
Joined: 08/16/2021
SIP Device Name: Grandstream HT802
Firmware Version: 1.0.27.2
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Re: Grandstream HT802 Inbound Caller Name

Postby Liptonbrisk » 08/16/2021

You’re welcome!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 2661
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: gateway/hub in bridge mode
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others
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