HT812 new setup

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HT812 new setup

Postby mdarryl53 » 08/25/2021

Had an old spa212 ata that started to have bad days so switched to ht812 ive gone over the 5XX and the 7XX config a few times and cant get it registered so looking for help on what i should follow

updated to lastest i could fine on firmware

useing profile 1
when placeing the password it dont seem to take ( i would think it would show something other then blank)
mdarryl53
Just Passing Thru
 
Posts: 2
Joined: 08/20/2021
SIP Device Name: ht812
Computer OS: windows
Router: asus rog ac5300

Re: HT812 new setup

Postby Liptonbrisk » 08/26/2021

1. Login at https://www.freephoneline.ca/showSipSettings to find your SIP Username and SIP Password.
2. Login to your ATA's WebUI, and navigate to the FXS ports tab
For Profile 1
a. SIP User ID is SIP Username
b. Password is SIP Password

Make sure not to enter blank spaces (be very careful when copying and pasting). It's often better to manually type the password in. If you're using a password app, check to ensure it's not autofilling the wrong information or interfering in any manner.

c. Enable Port needs to be set to Yes
d. Click "Apply"
3. Navigate to Status tab-->Port Status-->Registration
The registration status needs to show registered.
4. After logging in again at https://www.freephoneline.ca/showSipSettings, SIP status needs to show "connected", and SIP User Agent needs to reflect your Grandstream ATA.

Note that FPL only allows one registration per account. You will not be able to simultaneously register both profiles in the ATA using the same FPL account. Only the most recent registration is valid, which matters for incoming calls. Make sure any other ATA you have is not plugged in.

mdarryl53 wrote:Had an old spa212 ata



By the way, if you're interested, the engineering team that designed the SPA2102 series left and eventually started designing Obihai ATAs. They are the true successors of your older ATA and not the newer Cisco SPA series.

Pianoguy wrote:The PAP/SPA family of ATAs were an industry standard for many years until Linksys EOL'd them in 2012. Did you know that not only were Sipura and Obihai ATAs designed by the same engineers, those engineers also invented the ATA at Komodo technology 15+ years ago? OBi ATAs are really the latest versions of the PAP/SPA ATAs - granted, with more/better call routing features, better hardware, and better audio quality - but the hundreds of thousands of people who used PAP/SPA ATAs before Obihai went on the market would likely not call a genuine PAP/SPA garbage (with the possible exception of the SPA3xxx).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: HT812 new setup

Postby mdarryl53 » 08/26/2021

OK thanks
i had everything setup right via the docs the enable port was set to yes i changed to no and now it works (strange but ill take it) so now it registered
Now i get fast busy dialing out so have to look at dialing plan and sort that out any advice ill check the docs as well again
I Can receive a call
mdarryl53
Just Passing Thru
 
Posts: 2
Joined: 08/20/2021
SIP Device Name: ht812
Computer OS: windows
Router: asus rog ac5300

Re: HT812 new setup

Postby Liptonbrisk » 08/26/2021

mdarryl53 wrote:OK thanks
i had everything setup right via the docs the enable port was set to yes i changed to no and now it works (strange but ill take it)


That's more than strange. The only explanations I can think of is firmware hasn't been updated properly, the ATA is defective, or there's a browser issue (try a different web browser).
On page 69 of the manual, it clearly states "Enable Port" needs to be "Yes" under the "Register a SIP Account" heading: http://www.grandstream.com/hubfs/Produc ... _guide.pdf

"e. Set Enable Port to Yes"

The latest firmware version is 1.0.29.8
http://www.grandstream.com/support/firmware

You might want to try reflashing it. I will not be held responsible for failed firmware updates.

Also, the default dial plan should work. I hope you weren't sent a defective, used ATA.

Anyway. . .
{[2345689]11|*98|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|011xxxxxxxxxxxx.}
That example should work for Montreal, for example, but maybe I'm missing something.
https://www.fongo.com/government-service-numbers/
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others


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