[Resolved]Follow Me function broken
Posted: 10/10/2021
I am using FPL for at least 5-6 years as my home landline and never had issues until a few months ago.
I noticed incoming calls dropped after just a couple seconds going automatically to FPL vocemail (not the SIP device one)
I also had Follow Me option enabled with calls simultaneously forwarded to my cell - my cell would never ring on incoming calls.
After extensive troubleshooting I found the problem is caused by the Follow Me option.
Whenever the option is enabled, the call will go to vmail after 2 seconds, impossible to answer in time.
I am using a Panasonic KX-TGP500 system but that is fully functional and NOT related to the issue.
The very same behavior occurs with it offline, disconnected from network if Follow Me is enabled.
With Follow Me disabled, the landline rings just fine.
I emailed Freephoneline support and this was all I got from them:
"Fongo Support, Oct 2, 2021, 12:33 AM EDT
>
> We have received your FreePhoneLine support request.
> Please note that we do not provide free support for FreePhoneLine , but
there is an active community that provides support to fellow
FreePhoneLine users for all matters from the desktop app to configuring
your own ATA with the VoIP unlock key. You can check it out by visiting
http://fongo.help/fpl
> We do have pay-per-incident support for FreePhoneLine , find out more by
visiting http://fongo.help/fplppi
> If you would like our supported home phone please visit
http://www.fongo.com/home-phone or call 1-855-553-6646 x 309 to talk to a
sales representative."
Anyone has an idea on how to get this issue solved since it is obviously not on my end as it happens without any SIP device connected?
I noticed incoming calls dropped after just a couple seconds going automatically to FPL vocemail (not the SIP device one)
I also had Follow Me option enabled with calls simultaneously forwarded to my cell - my cell would never ring on incoming calls.
After extensive troubleshooting I found the problem is caused by the Follow Me option.
Whenever the option is enabled, the call will go to vmail after 2 seconds, impossible to answer in time.
I am using a Panasonic KX-TGP500 system but that is fully functional and NOT related to the issue.
The very same behavior occurs with it offline, disconnected from network if Follow Me is enabled.
With Follow Me disabled, the landline rings just fine.
I emailed Freephoneline support and this was all I got from them:
"Fongo Support, Oct 2, 2021, 12:33 AM EDT
>
> We have received your FreePhoneLine support request.
> Please note that we do not provide free support for FreePhoneLine , but
there is an active community that provides support to fellow
FreePhoneLine users for all matters from the desktop app to configuring
your own ATA with the VoIP unlock key. You can check it out by visiting
http://fongo.help/fpl
> We do have pay-per-incident support for FreePhoneLine , find out more by
visiting http://fongo.help/fplppi
> If you would like our supported home phone please visit
http://www.fongo.com/home-phone or call 1-855-553-6646 x 309 to talk to a
sales representative."
Anyone has an idea on how to get this issue solved since it is obviously not on my end as it happens without any SIP device connected?