[Resolved] Switched ISP and account now blocked
Posted: 11/21/2021
I had recently switched my mother's ISP from Fido to Oxio (similar to Teksavvy). Her phone didn't connect and I just got around to playing around with the settings.
Oxio provided her with a modem/router bundle.
The modem is Hintron CODA-45
The router is an eero 6. Software OS 6.5.1.
I've reached out to Oxio to see if they can assist with disabling SIP ALG but haven't heard from there. I've tried entering 192.168. 0.1 but it's not loading for me.
I reset the ATA (Grandstream HT701) and redid all the settings and tried the voip4.freephoneline.ca:6060 proxy server but it doesn't seem to work.
I tried calling out and got a message that the account is blocked. I tried following these instruction (https://support.freephoneline.ca/hc/en- ... is-Blocked) but the store in my account doesn't have the option to buy a VoIP unlock key. I've sent out a ticket to Fongo to determine if the account is blocked or not, though I'm not sure if this is protocol or not.
My mom has had HT701 ATA for about 5-6 years now. Could there be an easier set up?
Appreciate any help provided.
Natalie
Oxio provided her with a modem/router bundle.
The modem is Hintron CODA-45
The router is an eero 6. Software OS 6.5.1.
I've reached out to Oxio to see if they can assist with disabling SIP ALG but haven't heard from there. I've tried entering 192.168. 0.1 but it's not loading for me.
I reset the ATA (Grandstream HT701) and redid all the settings and tried the voip4.freephoneline.ca:6060 proxy server but it doesn't seem to work.
I tried calling out and got a message that the account is blocked. I tried following these instruction (https://support.freephoneline.ca/hc/en- ... is-Blocked) but the store in my account doesn't have the option to buy a VoIP unlock key. I've sent out a ticket to Fongo to determine if the account is blocked or not, though I'm not sure if this is protocol or not.
My mom has had HT701 ATA for about 5-6 years now. Could there be an easier set up?
Appreciate any help provided.
Natalie