Erft wrote:Sorry, Liptonbrisk
It's okay. I'm just saying I have no special insight into what's going on in the ticket that's open with the switch vendor.
I don't work for Fongo, so there's nothing more that I can do.
I understand that there's a charge for any Freephoneline support.
Not for problems that are not on your end
This isn't a problem on your end, but what may happen is the ticket (for Freephoneline) might end up being closed automatically.
Would submitting a support ticket and then withdrawing my request when asked for payment, bump up the concern?
No. Also that email you receive is just an automated response.
If you want to escalate a complaint, this is the process:
https://support.fongo.com/hc/en-us/arti ... -Complaint.
For what it's worth, they already know about the problem, so I doubt escalation is going to accomplish anything.
I thought Fongo mobile was different from Freephoneline?
It is.
Or do you mean submit a ticket simply to let them know that the problem continues?
I meant that if you want to express your concerns (and if you want an update for when the problem is resolved) to submit a ticket as a Fongo Mobile customer:
https://support.fongo.com/hc/en-us/requests/new. It's your choice. Someone at Fongo is aware of the issue.
If you do want to communicate, then choose Fongo Mobile-->Technical Support (or Bug Report, maybe) for the issue type.
The problem also affects Fongo Mobile users. So you would call your Fongo Mobile number, leave a voice message, observe how long it takes to receive a notification in the Fongo Mobile app, and report the issue.
Login at
https://account.fongo.com/admin/reports/call-logs/
Select "current month", click "submit".
Copy and paste the corresponding row that represents the tested incoming call in your ticket.