Voicemail delay for hours during peak time (2p.m.-6p.m.)

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Liptonbrisk
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Posts: 2770
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Re: Voicemail delay for hours during peak time (2p.m.-6p.m.)

Post by Liptonbrisk »

I'm seeing a problem around 2:27 p.m. EST on January 19th when message was left. Email wasn't received from porta-sip by ktc235a-porta-6mwsgx1.fibernetics.ca until 3:10 p.m.

43 minute delay.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Liptonbrisk
Technical Support
Posts: 2770
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Voicemail delay for hours during peak time (2p.m.-6p.m.)

Post by Liptonbrisk »

Fongo is aware of the problem and has updated the switch vendor ticket.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Erft
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Posts: 61
Joined: 05/14/2018
SIP Device Name: Cisco SPA122
Firmware Version: 1.3.3 (015)
ISP Name: Teksavvy, cable
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Router: SPA122, LAN, 2 FXS

Re: Voicemail delay for hours during peak time (2p.m.-6p.m.)

Post by Erft »

Awesome!

Thanks for the update, Liptonbrisk.
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User avatar
Liptonbrisk
Technical Support
Posts: 2770
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Voicemail delay for hours during peak time (2p.m.-6p.m.)

Post by Liptonbrisk »

Erft wrote:Awesome!

Thanks for the update, Liptonbrisk.
You're welcome.

For what it's worth, I believe Fongo is working diligently to try to get this problem resolved with the switch vendor. Apparently, there's a lot of back-and-forth correspondence occurring.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Erft
Active Poster
Posts: 61
Joined: 05/14/2018
SIP Device Name: Cisco SPA122
Firmware Version: 1.3.3 (015)
ISP Name: Teksavvy, cable
Computer OS: Windows 10
Router: SPA122, LAN, 2 FXS

Re: Voicemail delay for hours during peak time (2p.m.-6p.m.)

Post by Erft »

Voicemails left in the afternoon (2, 3pm) are arriving in both voicemail and email right away. Confused as to why the call from a known caller was marked in email as *SPAM*, though...
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User avatar
Liptonbrisk
Technical Support
Posts: 2770
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Voicemail delay for hours during peak time (2p.m.-6p.m.)

Post by Liptonbrisk »

Erft wrote:Voicemails left in the afternoon (2, 3pm) are arriving in both voicemail and email right away. Confused as to why the call from a known caller was marked in email as *SPAM*, though...
Spam classification is performed by your email provider, email program, or antivirus/security product.
That has nothing to do with FPL.

I’m not sure if the voicemail delay problem is fixed. I hope it is. I haven’t been testing.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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