johnny2000 wrote:I have a Polycom soundpoint IP650
johnny2000 wrote:I use a different phone soundpoint ip5000
For testing, correct?
As I mentioned before it was working for years inbound/outbound calls
Sound familiar?
viewtopic.php?f=8&t=20292kiekar wrote:I've had an account since Nov, 2019 and up to now haven't had any issues. It started last week when I noticed I wasn't receiving any incoming calls.
And then suddenly . .
viewtopic.php?f=38&t=20221&p=79060#p79060kiekar wrote:pfSense is the issue. I decided to reinstall a fresh version and not reinstall a backup of my config file. So in a nut shell it's just pfSense with a WAN interface and LAN interface and the default outbound NAT rule.
After this setup I was able to receive once again incoming calls.
Moreover, issues can occur in users' routers, such as NAT corruption, without them doing anything. Consequently, users stating that nothing has changed on their end doesn't necessarily mean very much.
Refer to point D from
viewtopic.php?f=8&t=20199#p78976. Point D shouldn't apply in this situation if everything has been working fine before for years with the exact same router and firmware version, but it has applied to plenty of others who claim everything was working fine before.
Also, if anyone has been using specific IP addresses in the past for FPL servers (manual DNS entries in a router, for example--or allowing specific IPs to passthrough a firewall), note that they may have changed.
1. Anyway, make sure Do Not Disturb is disabled (I think it's listed under the "Features" menu).
2. Have you determined whether incoming calls from all carriers (Telus, Rogers, Bell, etc.) don't work, or is it just from certain, specific numbers?
3. It might not make a difference, but change "Transport" to "UDPOnly" in IP Phone Line for FPL.
FPL only uses UDP transport.
4. I'm trying to find where "nat.keepalive.interval" is located.
That needs to be set to 20 seconds.
"nat.keepalive.interval" value "20"
Edit: Found it.
Settings--->Network-->NAT-->Keep-Alive Interval should be 20 seconds.
5. If you see a SIP Keep Alive setting somewhere, enable it. I'm not sure if that setting exists. I'm having trouble trying to find a manual that's useful for showing the web UI settings.
I have a fiber connection from Telus
6. Are you using a Telus Wi-Fi Hub? Or are you using ONT only?
For Telus Wi-Fi Hubs, put LAN port 1 on the Hub in bridge mode (I've had to go through this process before for a family member). Then connect pfSense router to LAN port 1.
Alternatively, contact Telus and ask them how to enable bridge mode.
pfsense firewall/router
Attach the IP Phone directly to your Telus Wi-Fi Hub just to test to see whether the problem goes away.
If it does, then the problem involves pfsense.
If incoming calls still don't work when completely bypassing pfsense (while Telus Hub is in bridge mode), then don't bother with steps 7 to 11.
7. Ensure that you aren't using Siproxd and VLAN (unless you have no other choice) in pfsense.
8. In pfsense, allow incoming from 162.213.111.21 (voip4.freephoneline.ca)
Someone with pfense had a related issue here:
viewtopic.php?f=8&t=20272#p79393.
9. Try again with incoming calls.
10. If that doesn't work, also allow incoming from 208.85.218.149 and 208.85.218.150 (FPL's RTP IPs for the media/audio stream)
11. And if that doesn't work, look at
viewtopic.php?f=38&t=20221&p=79060#p79060