kkappa wrote: In the call log it says call rejected.
kkappa wrote: The number is a cogeco number and they confirmed with Telus that they are not receiving the call and said it is on freephonelines side.
kkappa wrote:yes login to my freephoneline account under the call log
kkappa wrote:
If you have a modem/router combo, hub, or gateway issued by your ISP, ensure that it's in bridge mode. - i have a separate modem and a router, but a friend with a completely different setup cant call the number either
kkappa wrote:I checked the handsets for the person receiving the call and I'm not blocked and on the software side cogeco says I am not blocked
If it was an issue with my internet or setup then my friend would be able to reach the number but he can't.
I never did receive a ticket number
Liptonbrisk wrote: this was an issue with Block CID serv being enabled in Linksys/Cisco ATAs and getting fast busy to certain destinations, but you're not using one
.
Liptonbrisk wrote:
Then it seems more likely to me that the call is being rejected at the receiving end of the call (or somewhere along the path to the destination). It's not as though FPL is rejecting it.
kkappa wrote: I created a fongo mobile account and tried over the cell network and still no luck.
kkappa wrote:How long do you think I should wait before escalating a ticket?
The first one I submitted for freephoneline they just said I'd have to pay $50 to troubleshoot my ATA issue, even though its not an ATA issue.
The second one I put in under my fongo mobile number I got an message stating:
If your inquiry is related to the following topics, an agent will contact you shortly.
• Retrieve my VoIP Unlock credentials
• Delete my account
• Change my device type
Does this mean if my issue isn't related to the three above things they just aren't going to look at it?
kkappa wrote:Thanks for letting me know, I hadn't heard anything and was thinking about following up but I will sit tight and give it some time.
kkappa wrote:This issue is now resolved! Thank you @Liptonbrisk for the advice and thank you to whomever at Fongo fixed the issue. Cheers
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