[Resolved] "Call Rejected" in FPL call log
Posted: 01/25/2022
I'm not able to call one specific number. I can call every other number and the person from that number can call me. In the call log it says call rejected. The number is a cogeco number and they confirmed with Telus that they are not receiving the call and said it is on freephonelines side. They said to get an approved trace to show the call is being sent to Telus. I confirmed with another freephoneline customer that this specific number can not be reached. It can be reached by other providers. Cogeco tech support gave me a cogeco voip number to call to test and it went through so it seems to be something with this specific number. When the call is made it rings once and then it sounds like a busy signal. I've always been able to call this number but suddenly am now not able to.
I'm using a grandstream 287 rev4. Netgear router with sip alg disabled. Tried the following:
- full reboot
- factory reset ATA and had a friend with another ATA try
- tried voip.freephoneline.ca voip2.freephoneline.ca voip4.freephoneline.ca:6060
- no physical call block on the callers phone handsets
- called cogeco and they claim its nothing on their end
- tried different phones
Any suggestions?
Thanks
I'm using a grandstream 287 rev4. Netgear router with sip alg disabled. Tried the following:
- full reboot
- factory reset ATA and had a friend with another ATA try
- tried voip.freephoneline.ca voip2.freephoneline.ca voip4.freephoneline.ca:6060
- no physical call block on the callers phone handsets
- called cogeco and they claim its nothing on their end
- tried different phones
Any suggestions?
Thanks