Fongo Community Forums

cwspen wrote:I'm having the same issue.

So, when you login in at https://www.freephoneline.ca/callLogs, click "submit", and look at your call logs, it says "call rejected" for the "Disconnect reason" when dialing this 519 number?
Anyway, if so, I hope they fix the problem for you as well.

In my Freephonline logs, absolutely nothing appears. I can call other numbers, but this number rings twice and disconnects.

In my Fongo Mobile logs it just shows as 0:00 duration online, or "cancelled" on my phone.

cwspen wrote:In my Freephonline logs, absolutely nothing appears.

kkappa's FPL call log showed "call rejected". I'm uncertain the cause of the problem is exactly the same, but it could still be an interconnect carrier issue.

Are you able to test by dialing this 519 number from a regular mobility (Telus, Bell, or Rogers carrier) number or landline without any problem? If the call goes through, then the problem can only be resolved by Fongo via ticket. Again, I hope they fix the problem for you.

If the problem still occurs from a regular mobility or landline service, then the issue is more likely to be at the other end of the call (or with the 519 carrier).

Thanks for your input.

The number is my mother's cell phone. Calls go through normally from regular mobiles.

Strangely, calls will also go through from my other FPL using an SPA112.

But they do not go through using an HT801, or Fongo Mobile.

I have opened a ticket, and will wait to see what they say I guess.

Fongo Mobile: No
New FPL line with HT801: No
Old FPL line with SPA112: Yes
Mobile phones: Yes

I'd chock it up to my side / configuration, except it doesn't work from Fongo Mobile, wifi or 5G/LTE.

Weird. Thanks again.

It’s not a problem on your end if it’s happening with Fongo Mobile while using cellular data and if you can call other numbers using that same FM account.

I suspect a call routing issue that’s affecting two of your accounts. Opening a ticket was the right move.