[Resolved] Calls not working anymore, can't dial numbers

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[Resolved] Calls not working anymore, can't dial numbers

Postby mycky » 02/18/2022

Hi,
I'm using FPL since 10 years now and I always been able to configure my Linksys/PAP2T (firmware 3.1.15(LS)), but suddenly, 3 days ago, I got a problem I can't resolve...

Receiving calls works well, but I can't dial a numbers anymore. When I open the line, I have the normal tone, but when I press the phone keys to dial a phone number I'm hearing a weird noise that really look like I would dial a number on a very old phone, exactly like a rotary telephone sound. After pressing a few keys, the line just hang up. I have attached a sample in this post.
I haven't changed anything in the configuration since years, and I didn't make any recent changes in the router, neither changed my internet provider.

Anyone has an idea ?

Thanks for the help !
mycky
Just Passing Thru
 
Posts: 2
Joined: 02/18/2022
SIP Device Name: Linksys/PAP2T
Firmware Version: 3.1.15(LS)
ISP Name: Fizz
Computer OS: Windows
Router: CODA-4680

Re: Calls not working anymore, can't dial numbers

Postby Liptonbrisk » 02/18/2022

If you attached something, I don’t see it


Look for a setting, button, or switch on your phone that is currently set to “pulse”. Change from pulse dialling back to “tone or “touch-tone”.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Calls not working anymore, can't dial numbers

Postby mycky » 02/19/2022

When I attached the file, I didn't see the error message "The extension wav is not allowed.". I tried aac, mp3 extensions but they are not accepted either.

So, you were right, the problem was the phone configuration itself, not the adapter.
3 kids at home, they played with the configuration.... gosh...

Thanks a lot !!!
mycky
Just Passing Thru
 
Posts: 2
Joined: 02/18/2022
SIP Device Name: Linksys/PAP2T
Firmware Version: 3.1.15(LS)
ISP Name: Fizz
Computer OS: Windows
Router: CODA-4680

Re: Calls not working anymore, can't dial numbers

Postby Liptonbrisk » 02/19/2022

Zip files will work.

You’re welcome! Enjoy the weekend.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others


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