Fongo Community Forums

Hi,

I am using FreePhoneLine voip and this just happen suddenly Mar 14 morning.

I have reboot obi200, reinstall configuration and still cannot receive incoming call.

When someone dial in they get this message "the number you have call is not assigned".

Help please.

a) Open a ticket here:
https://support.fongo.com/hc/en-us/requests/new.

b) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.

c) Select "my account inquiry" for the final issue type.

A lot of people are having this issue, hopefully all will put in a ticket to get it going.

I don't have access to all providers out there but the major ones no one can place calls and everyone gets a Phone Number not in service message. Outgoing calls do work.

I have alerted someone at Fongo about this issue.

On my end, I can't reproduce the problem at the time of this post.
I'm able to call my FPL accounts (I've tested more than one), but if you are getting the same error message, then you should
open a ticket here:
https://support.fongo.com/hc/en-us/requests/new.

a) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.
The calls aren't reaching Fongo, so they'll need that info.

b) Select "my account inquiry" for the final issue type.

Hi,
I have had a "freephoneline.ca" account for many years.

Starting yesterday, when someone calls me, they hear " THE NUMBER YOU CALLED IS NOT ASSIGNED"

I still can make calls out though. I have had this phone number for years.
This problem has never happened before this.

Does anyone have an idea as to how to resolve this?

Any information would be much appreciated.
Thanks,

Open a ticket here:
https://support.fongo.com/hc/en-us/requests/new.

a) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.
The calls aren't reaching Fongo, so they'll need that info.

b) Select "my account inquiry" for the final issue type.

FreePhoneLine is working on now 10:30 am Mar 16 PST : )


Fongo only acknowledge the ticket and did not response with any explanation.

jtan2000 wrote:FreePhoneLine is working on now 10:30 am Mar 16 PST : )

That's good news. Out of curiosity, did anyone respond with an explanation?

I’ve been informed the problem is a Fibernetics routing issue, and it’s been fixed for the customers who submitted tickets.

If other FPL accounts have the same problem, please send in a ticket with the same information requested above.

Thanks.

Hi there,
I need your help, suddenly after Day Light Time changes, after this on my FPL only Out going Call work. If some one call then none of the Calls are receiving, I mean Incoming Calls not working at all. I am having this Phone line from many years and it was working fine all the time.

I already Factory Reset my PAP2T-NA many times, and reconfigure from scratch, still FPL is not working.

Who ever is calling they are getting the message like "The person is calling is not taking the Call at the Movement, Please try again later".

For sure this problem is nothing to do my my side, Because I tried all the things from my side and nothing wrong on my side.

Please let me know, how to fix this problem.

Thanks

Hi there, any help appricated, I try Port Forwarding also, that also not help to fix the problem.

If any body Call to me, I dont get their rings ( I mean Incoming Calls not working). I I call to others it will work.

Please let me know.

Thanks

Do not port forward, which is a security risk.

The problem is a Fibernetics (parent company and CLEC of Freephoneline and Fongo) routing issue.

Open a ticket here:
https://support.fongo.com/hc/en-us/requests/new.

a) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.
The calls aren't reaching Fongo, so they'll need that info.

b) Select "my account inquiry" for the final issue type.

Please help me, I am having FPL Unlock Key from last more that 10 years, it was working fine. I am not new to this, Suddenly when Day Light Tie change after that all Incoming Calls not working (message saying "Number not in service" or "currently not answaring your call etc").

But if come one call from FPL Phone to my FPL Phone it was working fine. If any other Phones callers to me FPL then receiving Calls.

so I configure many time my PAP2T-NA, and I tried Port Forwarding etc, still not working.

Is there any body having like this issue, please let me know "How to fix".

There is nothing to do in PAP2T-NA, all problems from Server side. Please let me know How ot fix.

Thanks

Please help those who knows, when I send message to Fongo Staff said they will not help FPL Unlock Key Problems, where as nothing to do on my side in my PAP2T-NA. And they said to Post the question on this link they send.

Please help how to fix, all Incoming Calls are not working (only if some one call from FPL Phone then I received the Call).

Please let me know, how to fix this Server side problem.

Thanks

Please do not create multiple threads and posts about the exact same issue. I've merged your posts into this one because the issue is exactly the same.

If you look through this thread, other users have had the same issue as you. It can only be resolved by submitting a ticket, which is what jtan2000 did. jtan2000's problem was resolved.
Choose "my account inquiry" for the final issue type.

I've been in contact with someone at Fongo about this problem that is affecting some accounts (I tested several accounts, and all of those work normally). Affected users must submit a ticket.



Do not port forward, which is a security risk.

Again, the problem is a Fibernetics (parent company and CLEC of Freephoneline and Fongo) routing issue.

Open a ticket here:
https://support.fongo.com/hc/en-us/requests/new.

a) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.
The calls aren't reaching Fongo, so they'll need that info.

b) Select "my account inquiry" for the final issue type.

tester2 wrote:Please help those who knows, when I send message to Fongo Staff said they will not help FPL Unlock Key Problems

Yes, they will for this issue. It's not a problem on your end. Select "my account inquiry" for the final issue type in the support ticket.
They fixed this Fibernetics routing issue for other FPL users.

the number you have called is not assigned please check the number and try to call again freephoneline...getting this message when people try to call me seems like freephoneline disabled my number from working. thanks for any help regarding this...

The problem is a Fibernetics (parent company and CLEC of Freephoneline and Fongo) routing issue.

Open a ticket here:
https://support.fongo.com/hc/en-us/requests/new.

a) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.
The calls aren't reaching Fongo, so they'll need that info.

b) Select "my account inquiry" for the final issue type.

Hi there,

I've submitted 2 tickets (one last week and one this week) and this has not been resolved. Is there another method that I can get this resolved?

thanks!

88snakes wrote: this has not been resolved

It's resolved for jtan200 (original poster in this thread), Cam888888, and porksoda:
https://forums.redflagdeals.com/freepho ... #p35848933.

This routing issue never affected any of my FPL numbers or others that I tested. So, this is a problem that's affecting some FPL accounts but not all.

Is there another method that I can get this resolved?

I was told people with affected accounts need to submit tickets.

The only other option is to escalate:
https://support.fongo.com/hc/en-us/arti ... -Complaint.

Thanks for your help.

After my 3rd support email, they finally responded and fixed the issue after one day.

I can now get back to receiving all those Air Duct calls again.

Thanks!