snantel wrote:I am with FPL for as long as I remember. Years and Years.
I've been with FPL since 2010. I have multiple numbers from them, and they are all working for incoming calls.
If all servers weren't working properly, I'd expect the forums to be full of complaints.
Without further details, merely stating you're not receiving incoming calls isn't useful for troubleshooting. If you're expecting help, you need to provide at least some information.
YOUR SIP SETTINGS
SIP Username: xxxxxxxx
SIP Password: xxxxxxx
Inbound/Outbound Proxy: voip.freephoneline.ca
Local SIP Port: RANDOM
Local RTP Port: RANDOM
Registration Expires: 3600
Enabled Codecs: G711u/PCMU and G729a ONLY
Use Preferred Codec: G711u/PCMU or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Those are just recommended settings that you've copied and pasted, which have no bearing on what's actually set in your ATA.
Keep in mind that when there are multiple devices/softphones/lines using the same FPL account, only the most recent registration is valid. The previous device will lose registration, and, consequently, incoming calls will not work on it. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at
https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app (or FPL desktop app) or with another device. Registration is required for incoming calls. It is not required for outgoing calls. Only one registration per FPL account is allowed at any time. A single line on an ATA is one registration. A SIP app is another. Similarly, registering two lines, simultaneously, on an ATA with the same FPL account is not permitted.
I tried the HT701 ATA from Fongo as well directly connected to internet in passthrough.
Were you a Fongo Home Phone customer? If not, how did you manage to order an HT-701 from them?
Did you request to have the ATA removed from Fongo's provisioning server before applying FPL's SIP credentials?
Did you use this guide and ensure that "SIP REGISTER Contact Header Use" is set to "WAN Address":
viewtopic.php?f=15&t=18839#p74000?
For now on, i'm using the follow me options to forward call to another number.
If Follow Me is working, then calls are reaching Fibernetics’ network, and point B below doesn’t apply.
However, I was wondering whether incoming calls for you were going directly to FPL's voicemail system, which now seems probable based on you using Follow Me successfully.
Given all servers are not failing and that you're the only person claiming an issue with all three servers so far, I would go through the steps below. Disable Follow Me while troubleshooting.
At this time, I would test using "voip4.freephoneline.ca:6060" (without the quotation marks).1) What is the brand and model of the modem provided by or used with your ISP?
2)) What the brand and model of your router and firmware version used?
3) Take a look at
https://forums.redflagdeals.com/freepho ... #p26808549, and follow the steps, step by step down the list for your PAP2. The problem could be as simple as what's mentioned in the first preliminary step. Do not do step #8 from that link. If you reach step #13 and still haven't resolved your issue, submit a ticket. .
Additionally, here is the setup guide for your ATA:
viewtopic.php?f=15&t=16294#p64346. Look at what's in bold in the first post.
B. Does the caller hear an error message? What does the message state? Is a 3 digit SIP error code heard?
If callers are hearing that your number is suspended or not assigned, then you need to submit a ticket:
https://support.fongo.com/hc/en-us/requests/new.
i) In the ticket, provide the specific phone numbers, times, and date for the missed calls. They will need this information.
ii) Select "my account inquiry" for the final issue type.
4) What happens exactly with incoming calls for you? Is ringing heard? Does FPL's voicemail system pick up? If so, after how many rings?
5) Do you see the incoming calls listed at
https://www.freephoneline.ca/callLogs (select current month and click "submit")? What is the disconnect reason listed for these calls?
6) Log into your PAP2. Navigate to Voice-->Info-->Line (used for FPL) Status-->Last Caller Number
If you see the phone number of the last person who called, then the incoming call is reaching your ATA. In that case, check your telephone's ringer and ensure it's not muted. Try another phone.