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[Resolved] 403 error (call rejected)
Posted: 07/01/2022
by nanyte99
just started today, I can receive incoming calls. I have tried 3 different servers.
Any guidance would be appreciated!
Busy signal on outgoing and incoming FPL calls
Posted: 07/01/2022
by EliG
I am not able to place or receive FPL calls.
Outgoing calls: dial tone is fine. I get a busy signal after I dial a number.
Incoming calls: I get a busy signal even though the phone is not in use.
Calling FPL to Fongo is fine. Calling Fongo to FPL is fine too. It seems that only "out-of-the-system" calls are affected.
Rebooting VoIP box didn't help.
The issue started today.
Any ideas?
Re: Busy signal on outgoing and incoming FPL calls
Posted: 07/01/2022
by JoeBlow25
I can receive calls just fine, but outgoing calls get the message "The number you dialed xxxxxxx was rejected by the service provider. Reason is 403"
Re: Busy signal on outgoing and incoming FPL calls
Posted: 07/01/2022
by world_b0ss
Im having the same issue!
I can receive calls just fine, but outgoing calls get the message "The number you dialed xxxxxxx was rejected by the service provider. Reason is 403"
Re: Busy signal on outgoing and incoming FPL calls
Posted: 07/01/2022
by JoeBlow25
Things just started working again, didn't change anything.
Re: Busy signal on outgoing and incoming FPL calls
Posted: 07/01/2022
by Liptonbrisk
JoeBlow25 wrote:I can receive calls just fine, but outgoing calls get the message "The number you dialed xxxxxxx was rejected by the service provider. Reason is 403"
I just woke up and am currently on a phone call, so I didn't realize anything was wrong earlier.
But I just checked another FPL account, and I'm seeing a bunch of "call rejected" for the disconnect reason on outbound calls until approximately 10:30 a.m. EST after logging in at
https://www.freephoneline.ca/doGetCallLogs.
Calls on that account are working fine now.
SIP error 403 means "forbidden: the server understood the request but is refusing it", which would be odd if the ATA or IP Phone is registered and had been accepting the correct SIP Username and SIP Password perfectly fine previously. It's always important to check registration status in your device and after logging in at
https://www.freephoneline.ca/showSipSettings (SIP Status). Regardless, this current issue isn't due to user error.
Currently, I'm not experiencing issues on any of my FPL accounts using voip2.freephoneline.ca
Re: Busy signal on outgoing and incoming FPL calls
Posted: 07/01/2022
by Liptonbrisk
I just quickly tested all 3 FPL servers. Incoming and outgoing calls are working on all of them.
So, whatever was causing the 403 SIP error code seems to be resolved.
Re: [Resolved] 403 error (call rejected)
Posted: 07/01/2022
by Liptonbrisk
I'm told the problem was due to an unspecified Fibernetics system change.
The change must be completed now, since I can't reproduce the problem at this time.