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I have been experiencing incoming calls issue lately, it will ring once and then return with a lady saying "we are sorry the number you have reached is not in service" and I have checked the call logs and there is not incoming call logs or traces of it.
I can dial outbound calls without any issues but just not receive any incoming calls. I have this number working without any issues for more than a year and suddenly started experiencing this issue. I then decided to use another of my freephoneline number and I can receive inbound and make outbound calls without any issues
I even reset my SPA and reconfigured them without any success, inbound calls are still not working for me?
This situation is likely the same as the one affecting some Fongo Home Phone customers: viewtopic.php?f=38&t=20424. I speculate the problem is a Fibernetics call routing issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
Thanks thats the first thing I check for the Follow Me it was disabled. Also it was working with another Home Phone number configuration so I suspect could be the Fibernetics call routing issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
since 07/15 all incoming calls are failing with 404 error outgoing calls work fine. using freephoneline dialer for outgoing and incoming, not using ATA / unlock SIP
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
The point is that you need to submit a ticket by following the instructions in my post.
‘This situation is likely the same as the one affecting some Fongo Home Phone customers: viewtopic.php?f=38&t=20424. I speculate the problem is a Fibernetics call routing issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
There’s nothing moderators and users on the forums can do about a Fibernetics call routing issue.
The response you received is just an automated response. Someone may still look at your ticket. Yes, submit another using “My Account Inquiry” as the issue type.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
alenat wrote:same issue here. I am not using any adapters, just plain desktop app...
Unless something has changed, there is no desktop app for Fongo Home Phone, which is the corresponding community support forum where you posted originally. I'll move your posts to the Freephoneline forum.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.