[Open a support ticket] number is not in service/404 error

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[Open a support ticket] number is not in service/404 error

Postby racingatlas » 07/14/2022

Hi

I have been experiencing incoming calls issue lately, it will ring once and then return with a lady saying "we are sorry the number you have reached is not in service" and I have checked the call logs and there is not incoming call logs or traces of it.

I can dial outbound calls without any issues but just not receive any incoming calls. I have this number working without any issues for more than a year and suddenly started experiencing this issue. I then decided to use another of my freephoneline number and I can receive inbound and make outbound calls without any issues

I even reset my SPA and reconfigured them without any success, inbound calls are still not working for me?

Any suggestions would be greatly appreciated.

Thanks
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Re: Help! Unable to receive incoming calls since monday

Postby Liptonbrisk » 07/14/2022

Ensure that Follow Me is disabled in your account while troubleshooting this issue: https://www.freephoneline.ca/followMeSettings.

This situation is likely the same as the one affecting some Fongo Home Phone customers: viewtopic.php?f=38&t=20424.
I speculate the problem is a Fibernetics call routing issue.

You will need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Choose "my account inquiry" for the final issue type.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Help! Unable to receive incoming calls since monday

Postby racingatlas » 07/14/2022

Thanks thats the first thing I check for the Follow Me it was disabled. Also it was working with another Home Phone number configuration so I suspect could be the Fibernetics call routing issue.

Let me reach out to them. I will keep you posted.

Thanks again
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Re: Help! Unable to receive incoming calls since monday

Postby racingatlas » 07/14/2022

Hi I actually created a request this morning too and just tried calling the number and now it is working.

Thanks for your help. Issue has been resolved.
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Re: Help! Unable to receive incoming calls since monday

Postby Liptonbrisk » 07/14/2022

I’m glad it’s working now.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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[Open a support ticket] Incoming calls failed Error 404

Postby Savario » 07/16/2022

since 07/15 all incoming calls are failing with 404 error
outgoing calls work fine. using freephoneline dialer for outgoing and incoming, not using ATA / unlock SIP
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Re: Incoming calls failed Error 404

Postby Liptonbrisk » 07/16/2022

Please read my post here: viewtopic.php?f=8&t=20428&p=79980#p79981.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming calls failed Error 404

Postby Savario » 07/16/2022

same issue with call forwarding disabled.
says number not in service. however, I can dial out and my caller id shows correct number.
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Re: Incoming calls failed Error 404

Postby Liptonbrisk » 07/16/2022

The point is that you need to submit a ticket by following the instructions in my post.

‘This situation is likely the same as the one affecting some Fongo Home Phone customers: viewtopic.php?f=38&t=20424.
I speculate the problem is a Fibernetics call routing issue.

You will need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Choose "my account inquiry" for the final issue type.’
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming calls failed Error 404

Postby Savario » 07/17/2022

Thanks, I did but the reply is that they don't support freephoneline and to post here. I'll try account issue as the problem
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Re: Incoming calls failed Error 404

Postby Liptonbrisk » 07/17/2022

There’s nothing moderators and users on the forums can do about a Fibernetics call routing issue.

The response you received is just an automated response. Someone may still look at your ticket. Yes, submit another using “My Account Inquiry” as the issue type.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Incoming calls failed Error 404

Postby fatbob01 » 07/17/2022

Same issue here. Ticket has been opened
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number is not in service

Postby alenat » 07/17/2022

same issue here. I am not using any adapters, just plain desktop app...
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Re: number is not in service

Postby alenat » 07/18/2022

back to working state this morning.... nothing has been changed from my end...
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Re: Incoming calls failed Error 404

Postby Savario » 07/18/2022

Fongo fixed the problem (at least for my account) hopefully everyone else’s accounts are working too
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Re: number is not in service

Postby Liptonbrisk » 07/18/2022

alenat wrote:same issue here. I am not using any adapters, just plain desktop app...


Unless something has changed, there is no desktop app for Fongo Home Phone, which is the corresponding community support forum where you posted originally. I'll move your posts to the Freephoneline forum.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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