North American LD call failing

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North American LD call failing

Postby shocktel » 08/17/2022

I am using FPL desktop (V3.2.7.0) app and have money in my LD account.
I am trying to make a call to a North Dade number and the call just says Failed on the app.
The error in the Call log is "Internetworking, unspecified".
What are the possible causes for this type of failure.
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Re: North American LD call failing

Postby Liptonbrisk » 08/17/2022

If that's the only call that's failing, and if you're positive you dialed the correct number (and also positive that the number is active), then submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Choose "World Credits Inquiry" for the final issue type. In the ticket, provide the number you're attempting to call and the detail record that you mentioned (from, to, duration, connect time, etc.).

Note that toll-free, non-Canadian customer support numbers may not work from outside Canada.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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