Transfering my number out from here to a standard provider.

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Transfering my number out from here to a standard provider.

Postby Darkmatter » 09/27/2022

Hi

When I set up my Freephoneline account, or I guess, before I did, I made sure, and was promised that I would be able to take my number with me if I ever needed to. I am currently trying to do just that, but the company in my area that I am with says they don't think they can do it. That's Eastlink in Canada BTW.

Where do I go from here?

Thanks!

DM
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/27/2022

It's not Freephoneline that stopping you from transferring. Any limitation is subject to the conditions of the service provider/carrier you're transferring into. For example, if you have a 416 FPL number and if Eastlink doesn't let you port 416 landline numbers into Eastlink, that has nothing to do with FPL. The promise is FPL won't block you from transferring, and Fongo isn't.


Visit https://support.freephoneline.ca/hc/en- ... er-carrier
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Transfering my number out from here to a standard provid

Postby Darkmatter » 09/27/2022

Area code is unchanged. Address is unchanged. Checking out your link now. :)
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/27/2022

Darkmatter wrote:Area code is unchanged. Address is unchanged. Checking out your link now. :)


Unless Eastlink claims Fongo is denying or blocking the porting request, the problem is a limitation with Eastlink.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/27/2022

Liptonbrisk wrote:Unless Eastlink claims Fongo is denying or blocking the porting request



I doubt that's happening, but If it turns out that Fongo is blocking the port request, you can file a complaint with CCTS: https://www.ccts-cprst.ca/.

You will lose your VoIP unlock key (and any World Credits) automatically after porting has been successfully completed. Your FPL account will be closed.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Transfering my number out from here to a standard provid

Postby Darkmatter » 09/27/2022

Something about software? A "technicality" that wasn't mentioned when I came over to FFO...

This has been my number forever, and I only came over to FFO because I was told that I would have no problems if I ever wanted to transfer it. Not, no problems on our end, but they might say no, just "no problems."

Do you have a suggestion for me?

Edit: I just had a thought. Can Fongo just release it back into the general pool of numbers so Eastlink can grab it?
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/27/2022

Darkmatter wrote:Something about software?


That's pretty vague. I would try to discover the specific reason.

Do you have a suggestion for me?


Other than obtaining the specific reason why porting wasn't successful, I don't, unless you filled out a field on a form incorrectly.

This has been my number forever, and I only came over to FFO because I was told that I would have no problems if I ever wanted to transfer it.


People have transferred out from Fongo/FPL.

I can't transfer my FPL number to providers that can't accept the transfer. That has nothing to do with Fongo--unless Fongo is blocking the port request.
Again, if Fongo is blocking the port request, you can file a complaint with CCTS: https://www.ccts-cprst.ca/.


A "technicality" that wasn't mentioned when I came over to FFO...


What's FFO? I'm not sure what that is.
Do you mean FPL (FreePhoneLine)?


I just had a thought. Can Fongo just release it back into the general pool of numbers so Eastlink can grab it?


You would lose affiliation (your name and address would no longer be associated with that phone number; I guess most people would consider this ownership, but people don't own phone numbers) with that number, and then you wouldn't be able to port it anywhere. Also, I fail to see what difference that would make.
The number would still be with Fibernetics (Fibernetics is the CLEC for Fongo/FPL), regardless. Nothing changes. All numbers are associated with a carrier.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Transfering my number out from here to a standard provid

Postby Darkmatter » 09/27/2022

I guess the issue is how the number is now categorized. VOIP numbers being in their own category that differs from landlines. Also, why can't it be released back into the general pool of numbers? As in, not specifically with Fiberrnetics?

Also, nobody said anything to me about the number now being in a different category, or it being "with" Fibernetics. I know you're not saying they own the number, but if I can't transfer it, and they can't, or won't release it to a general pool of numbers, from a customers point of view, it's the same difference.

Yes I meant FPL. lol
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/27/2022

Darkmatter wrote:I guess the issue is how the number is now categorized. VOIP numbers being in their own category that differs from landlines.


The category specified should be "landline" on the form you filled out.
Visit https://support.freephoneline.ca/hc/en- ... er-carrier

Also, why can't it be released back into the general pool of numbers? As in, not specifically with Fiberrnetics?


All ported numbers must be associated with a carrier.
The "pool" in this case, is owned by Fibernetics (but make sure to specify "Fongo" instead in the porting request and not "Fibernetics").
Otherwise, you can't port at all because the "re-seller name" can't be specified.

If I have a Bell landline number and cancel my Bell landline service, the number goes back into Bell's pool of numbers.
Now I can't port that number since my name and address are no longer associated with that number; I no longer have a service
agreement with Bell.

If I want to port away from Bell, the number needs to be linked to my name and address, and, moreover, I need
to be able to tell the other service provider that I'm porting from Bell.
One of the conditions of having my name and address associated with a phone number is that I'm using a number from a provider (or "re-seller" based on the above url) who is, basically, leasing it to me in the first place.
The "re-seller"/provider must be entered on the porting request form.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/27/2022

If you want suggestions from Fongo support staff, submit a ticket: https://support.fongo.com/hc/en-us/requests/new
Choose "Port-Out Inquiry" for the final issue type.

There's nothing further I can suggest (honestly, in general, I would work with the provider I'm porting into or CCTS, if I'm being blocked on purpose, rather than with the provider I'm porting away from, unless you desperately need a piece of information from your existing service provider that you don't already have; my comment has nothing to do with Fongo specifically).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Transfering my number out from here to a standard provid

Postby Darkmatter » 09/27/2022

Thanks for all the info.

I know there are a LOT of phone numbers to pick from now that the area code is mandatory, but couldn't a very large exodus of customers porting their number leave a company with not enough numbers?

I know this would be a rare and extraordinary event, but that Rogers outage must have cause some losses, and here in Canada we've seen the downfall of "unsinkable" Canadian staples like Eaton's and Sears.

Was just a passing thought I had after reading that part of your post.

Thanks

DM
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/27/2022

Darkmatter wrote:I know there are a LOT of phone numbers to pick from now that the area code is mandatory, but couldn't a very large exodus of customers porting their number leave a company with not enough numbers?
Rogers outage must have cause some losses


If people leave Rogers, that doesn't mean there's suddenly an increased demand for new numbers at Rogers (in your example, I would expect the opposite). Regardless, if Rogers were to run out of numbers (estimated to be less than six month inventory), then typically Rogers would be assigned new blocks of numbers. When customers don't port out, numbers can be recycled (by Rogers, in this case).

The North American Numbering Plan (NANP) oversees the numbers that are assigned to Canada. When area codes run out of numbers, new area codes can be created. The Canadian Numbering Administration Consortium assigns a Canadian Numbering Administrator (CNA), which is currently COMsolve (https://www.comsolveinc.com/post/comsol ... trator-cna) to assign CO codes to various providers in Canada. In the example, 902-434-9213, 434 is the CO code.

https://freecarrierlookup.com/ tells me that 902-434-9213 is assigned to Maritime Telegraph and Telephone, Ltd. I would conclude that 902-434-xxxx block of numbers are assigned to Maritime Telegraph and Telephone.

If I want to use Fongo as an example, 647-875-xxxx (where x represents any digit) are all Fibernetics numbers. CO code 875 was assigned to Fibernetics. Fibernetics is the parent company and Competitive Local Exchange Carrier (CLEC) for Freephoneline and Fongo.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Transfering my number out from here to a standard provid

Postby Darkmatter » 09/28/2022

Wow! You def know your stuff. Thanks for all the info. Very interesting how it's setup as a system.

I don't see a "thumbs up" or "like" option. If I'm just blind, pls let me know. :)

DM
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Re: Transfering my number out from here to a standard provid

Postby Liptonbrisk » 09/28/2022

No "like" option exists on these forums. Your thanks is appreciated very much.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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