[Resolved] calls not working using voip.freephoneline.ca

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hanke
Lightly Seasoned
Posts: 194
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: DPC3848VM (Modem/Router)
Location: Burlington, Ontario

[Resolved] calls not working using voip.freephoneline.ca

Post by hanke »

As of 1030 AM I noticed it, no outbound calls (results in a fast busy tone) and inbound calls go directly to voicemail.
I am sitting on "voip.freephoneline.ca" and shows as registered. I rebooted ATA which made no difference. Two other family accounts are experiencing the same problem.

I set server to "voip2.freephoneline.ca" and NO problems occurred with outbound/inbound calls.

I realize there has been server maintenance going on for the last few days and perhaps I will remain on the voip2 server and see in a few hours if it gets resolved.
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Liptonbrisk
Technical Support
Posts: 2773
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
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ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: No inbound/outbound calls - 19Oct22 - 1045am

Post by Liptonbrisk »

Checking voip.freephoneline.ca . . .
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Liptonbrisk
Technical Support
Posts: 2773
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: No inbound/outbound calls - 19Oct22 - 1045am

Post by Liptonbrisk »

I can reproduce the inbound call problem on one FPL account.

I'm not going to bother testing all FPL accounts.

Contacting someone . . .
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Liptonbrisk
Technical Support
Posts: 2773
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
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Router: Asuswrt-Merlin & others

Re: No inbound/outbound calls using voip.freephoneline.ca

Post by Liptonbrisk »

They restarted the proxy server. Problem is resolved.

The issue did involve some of the maintenance work from last night (partial migration to different datacentre).

Thank you for reporting the issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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hanke
Lightly Seasoned
Posts: 194
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: DPC3848VM (Modem/Router)
Location: Burlington, Ontario

Re: [Resolved] calls not working using voip.freephoneline.ca

Post by hanke »

Yes, I can confirm....all is working again on the "voip.freephoneline.ca" server.
Thank you for getting the issue resolved.
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Liptonbrisk
Technical Support
Posts: 2773
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: [Resolved] calls not working using voip.freephoneline.ca

Post by Liptonbrisk »

You're welcome.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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