[Resolved] calls not working using voip.freephoneline.ca

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[Resolved] calls not working using voip.freephoneline.ca

Postby hanke » 10/19/2022

As of 1030 AM I noticed it, no outbound calls (results in a fast busy tone) and inbound calls go directly to voicemail.
I am sitting on "voip.freephoneline.ca" and shows as registered. I rebooted ATA which made no difference. Two other family accounts are experiencing the same problem.

I set server to "voip2.freephoneline.ca" and NO problems occurred with outbound/inbound calls.

I realize there has been server maintenance going on for the last few days and perhaps I will remain on the voip2 server and see in a few hours if it gets resolved.
hanke
Lightly Seasoned
 
Posts: 194
Joined: 06/09/2010
Location: Burlington, Ontario
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: DPC3848VM (Modem/Router)

Re: No inbound/outbound calls - 19Oct22 - 1045am

Postby Liptonbrisk » 10/19/2022

Checking voip.freephoneline.ca . . .
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: No inbound/outbound calls - 19Oct22 - 1045am

Postby Liptonbrisk » 10/19/2022

I can reproduce the inbound call problem on one FPL account.

I'm not going to bother testing all FPL accounts.

Contacting someone . . .
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: No inbound/outbound calls using voip.freephoneline.ca

Postby Liptonbrisk » 10/19/2022

They restarted the proxy server. Problem is resolved.

The issue did involve some of the maintenance work from last night (partial migration to different datacentre).

Thank you for reporting the issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 2764
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SIP Device Name: Obihai 202/2182, Groundwire
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Re: [Resolved] calls not working using voip.freephoneline.ca

Postby hanke » 10/19/2022

Yes, I can confirm....all is working again on the "voip.freephoneline.ca" server.
Thank you for getting the issue resolved.
hanke
Lightly Seasoned
 
Posts: 194
Joined: 06/09/2010
Location: Burlington, Ontario
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: DPC3848VM (Modem/Router)

Re: [Resolved] calls not working using voip.freephoneline.ca

Postby Liptonbrisk » 10/19/2022

You're welcome.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2764
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others


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