Problems related to Freephoneline's Call Platform Migration

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ap236
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Problems related to Freephoneline's Call Platform Migration

Post by ap236 »

Been a FPL user for over a decade. Today I woke up to no dialtone. Rebooted both my ATA and my router and still having this issue.

Thanks.
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Liptonbrisk
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Re: No dialtone

Post by Liptonbrisk »

https://status.fongo.com/

"Voice Services Under Maintenance

Incoming, outgoing, voicemail calling for Fongo Mobile/World/Works, Home Phone & FPL platforms"

https://status.fongo.com/maintenances/KSqP5KV3SjTd

"In Progress - Calling Platform Migration Scheduled for Nov 21, 00:00 - Nov 25, 00:00 (EST)

In Progress - Calling platform migration is in progress. Portions of the service that interact with the calling platform will be up and down intermittently all week. This affects Fongo Mobile, Fongo Works, Fongo Home Phone and Freephonline. Functionality related to new account signups and purchases of World Calling Credits will be down for the longest duration."


Given the circumstances, I don't see much point in troubleshooting at this time (at the moment, you can't connect to voip.freephoneline.ca).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
verona
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Re: No dialtone

Post by verona »

I had same problem. Looks like the SIP proxy voip.freephoneline.ca is not working. Perhaps a DNS setting because it's not resolving.

Changed it to voip2.freephoneline.ca and now works.
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Re: No dialtone

Post by akoei »

verona wrote:I had same problem. Looks like the SIP proxy voip.freephoneline.ca is not working. Perhaps a DNS setting because it's not resolving.

Changed it to voip2.freephoneline.ca and now works.
same here, DNS lookup no result for voip.freephoneline.ca. My side shows registered but account page shows disconnected. Changed to voip2 no different.
verona
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Re: No dialtone

Post by verona »

same here, DNS lookup no result for voip.freephoneline.ca. My side shows registered but account page shows disconnected. Changed to voip2 no different.
I noticed that as well. Account page shows 'disconnected', but app shows registered. I have app set up on my PC + tablet. Changed to use voip2 on both and both show 'registered'. On PC using MicroSIP, I'm able to call out no problem. On tablet using CSipSimple, call is made but not completed - there is a voice message saying "that password is not valid".
madlac
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Re: No dialtone

Post by madlac »

same here, and at least 4 friends, too. voip.freephoneline.ca is not resolving.
voip2 seems to be working, thx

Update: voip2 works at one more friend, both show disconnected on the https://www.freephoneline.ca/showSipSettings page, though.
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Phone stop working

Post by jadugar »

No connection to the server no out going no incoming i have 3 phone line different location all dead
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Liptonbrisk
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Re: No dialtone

Post by Liptonbrisk »

verona wrote:I had same problem. Looks like the SIP proxy voip.freephoneline.ca is not working. Perhaps a DNS setting because it's not resolving.
It's been impossible to register on 208.65.240.44 for most of the day, regardless. I don't know if that IP will change for voip.freephoneline.ca.
Using the Obihai 2xx ATA series failover guide, Obihai ATAs that were registered on voip.freephoneline.ca switched to voip2.freephoneline.ca or voip4.freephoneline.ca:6060 automatically.
viewtopic.php?f=15&t=18805#p73839

voip2 and voip4 worked today. I don't know whether they will continue working this week, but they did work today.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: No dialtone

Post by Liptonbrisk »

madlac wrote: both show disconnected on the https://www.freephoneline.ca/showSipSettings page, though.
Keep an eye on https://status.fongo.com/

I would expect many aspects of these services to not function properly until maintenance has been completed.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
jutzet
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Cannot receive voicemail

Post by jutzet »

Good day everyone!

My ATA is working fine, no problems there. I can call and receive calls, but I'm having an issue with voicemail. Normally, when someone leaves a voicemail, I get it forwarded to my professionnal email address and it comes through as an attachment in the email and I can listen to it. Now, I still receive the email, but no audio file is attached. Furthermore, it seems I am not receiving ANY voicemail at all. I just tested it now by leaving myself a message. I called my number, the message comes on where I hear my voice and I then leave a message after the beep. I then accessed the voice mailbox through a Remote Access Number and it says I have no new messages! When clearly, I just left a message on the voicemail! This means customers have been leaving me voicemails but they've disappeared to some void somewhere!

I've tried contacting Fongo, but they say there's no support for FPL and they redirect me to pay per incident, but apparently the service is discontinued since June. How can I fix a problem that's clearly on Fongo's end?
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Re: Cannot receive voicemail

Post by Liptonbrisk »

Visit https://status.fongo.com/

"Voicemail Services Under Maintenance"



https://status.fongo.com/maintenances/KSqP5KV3SjTd

"In Progress - Calling Platform Migration Scheduled for Nov 21, 00:00 - Nov 25, 00:00 (EST)

In Progress - Calling platform migration is in progress. Portions of the service that interact with the calling platform will be up and down intermittently all week. This affects Fongo Mobile, Fongo Works, Fongo Home Phone and Freephonline. Functionality related to new account signups and purchases of World Calling Credits will be down for the longest duration."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: No dialtone

Post by Liptonbrisk »

The FPL desktop app for Windows doesn't register with the proxy server it uses at this time; so the desktop app is unusable at the moment.


Keep an eye on https://status.fongo.com/ for updates.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: No dialtone

Post by Liptonbrisk »

The FPL desktop app is working again, but https://www.freephoneline.ca/showSipSettings isn't reporting SIP status or SIP User Agent for the desktop app yet.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: No dialtone

Post by Liptonbrisk »

Incoming and outgoing calls are "operational": https://status.fongo.com/.

Voicemail is currently "degraded".

https://status.fongo.com/incidents/Vny1OEVaC8AX

"Identified - Voicemail Service Degraded Performance
Identified - As a side effect of the platform migration we are aware of degraded performance with voicemail, such as delays during delivery of voicemail to the app or voicemails to email. We have engaged the vendor to rectify the issue. Nov 30, 2022 - 08:13 (EST)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: No dialtone

Post by Liptonbrisk »

https://status.fongo.com/incidents/cjE1TACuHrD3

Identified - Account Services Additional Latency

Investigating - As a side effect of the platform migration we are aware of degraded performance with calling system account services. Account setting changes in app, on the web or in Fongo Works may take longer than normal. We have engaged the vendor to rectify the issue.
Nov 30, 2022 - 08:14 (EST)
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: No dialtone

Post by Liptonbrisk »

Liptonbrisk wrote:The FPL desktop app is working again, but https://www.freephoneline.ca/showSipSettings isn't reporting SIP status or SIP User Agent for the desktop app yet.
Okay, the desktop app's SIP Status is being updated eventually. It just takes a long time to appear (about 5 to 10 minutes later, after registering).

This is the reason:


https://status.fongo.com/incidents/cjE1TACuHrD3

Identified - Account Services Additional Latency

Investigating - As a side effect of the platform migration we are aware of degraded performance with calling system account services. Account setting changes in app, on the web or in Fongo Works may take longer than normal. We have engaged the vendor to rectify the issue.
Nov 30, 2022 - 08:14 (EST)
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Problems related to Freephoneline's Call Platform Migrat

Post by Liptonbrisk »

https://status.fongo.com/maintenances/Tpzi6pRncwOz

"Scheduled - Calling Platform Emergency Maintenance Scheduled for Dec 07, 00:00 - Dec 07, 00:30 (EST)

Scheduled - The vendor of our calling platform will be taking the services offline overnight for about a half an hour to address some of the issues that we have been experiencing since the migration".
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Problems related to Freephoneline's Call Platform Migrat

Post by Liptonbrisk »

https://status.fongo.com/

Status is back to normal, except for customer support response time, so I am closing this thread.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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