Fongo Community Forums

Hello,

It has been awhile since I purchased an unlock key. I am doing so on behalf of someone else and need to understand the following from what I did below:

1) I have created/registered the new user account information with the individuals information, as per the work flow to purchase.
2) When I log back in with his account details it asks me to select an app to register [only Desktop app is showing]
3) If I select the Register button [for this desktop app registration], it provides me some details on the next page and then gives me a NEW phone number

I don't want a new phone number as I want to port my existing number. I am not sure how to proceed forward to purchase this unlock key.

Can someone provide me a refresher/instructions on what to do to move this forward?

NOTE: I just want to purchase an unlock key and port over my existing phone number [from another carrier].

Thanks,

When you register the first time, the process makes you pick a new FPL number.
You must pick an FPL number if you've never done so before to complete the registration process fully.
When you log back in at https://www.freephoneline.ca/appSettings, the FPL number should be shown.

If you've already picked an FPL number and are being asked to choose another, then either the old account was deleted due to inactivity (https://support.freephoneline.ca/hc/en- ... t-deleted-), or you're creating a new FPL account with a different email address.

After successfully registering and picking an FPL number, you buy a VoIP Unlock Key: https://www.freephoneline.ca/login?page ... ToPurchase.

Afterwards, you port in by selecting, "transfer my number" from https://www.freephoneline.ca/redirectToPurchase. The fee is an additional $25+tax.
Visit https://support.freephoneline.ca/hc/en- ... r-porting- for further information.

You can transfer numbers from these locations: https://support.fongo.com/hc/en-us/arti ... Home-Phone.

Porting times vary: https://support.freephoneline.ca/hc/en- ... oneline-ca.

Keep in mind that when porting takes place, routing updates need to occur. Some carriers take awhile to fully update routes, and random issues (number is not in service; not all carriers can ring your number), can occur.

Porting notifications go to NPAC (Number Portability Administration Centre) and once activated, the porting changes get broadcasted to CLECs (Competitive Local Exchange Carrier, such as Fibernetics), or, at least, that's my understanding. The updates are supposed to happen automatically, but for whatever reason, Fibernetics' (parent company of Freephoneline and Fongo) interval for updates seems to be a bit slower than with some other carriers. I find these types of issues typically resolve within 24 to 48 hrs after you receive a notice that porting has been completed from Fongo.

I didn't experience any issue when porting, so problems don't always occur. They have occasionally based on user feedback on the forums. Again, waiting awhile usually addresses call routing problems, after porting, automatically.

Note that your SIP username for FPL will change once porting is completed. Login at https://www.freephoneline.ca/showSipSettings to check your SIP Username. It will need to be updated in the ATA, IP Phone, or SIP app being used after porting is completed.


If you're setting up FPL for someone else and are experiencing difficulty (based on viewtopic.php?f=8&t=20491), then you may want to consider Fongo Home Phone instead. At least they offer free technical support (via online tickets). A four month free promo exists: https://www.fongo.com/blog/fongo-boxing-week-sale-2022/. Freephoneline isn't a good choice for newcomers to SIP services, in my opinion, since users have to be their own tech support. Freephoneline is a good choice for those who are very familiar with SIP services and want to save money in the long run.

Thanks Liptonbrisk.

I could not remember how to purchase this because it has been awhile since I had to go through this process. Appreciate all your help.

Regards....

You're welcome. Good luck!