jpstoppa wrote: Since January 20th my account has been blocked.
1) Please define "blocked". What do you mean by "blocked"?
Does your ATA not register?
Do you hear an error message?
https://support.freephoneline.ca/hc/en- ... is-BlockedAre incoming calls not appearing in FPL’s call log?
What happens exactly?
2) How did you determine your account is "blocked"?
Please note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose
registration (despite what the ATA's registration status indicates, since 3600 seconds is a long time to update registration status), and incoming calls will not work on it. Registration is required for incoming calls but not for outgoing calls.This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at
https://www.freephoneline.ca/showSipSettings (or if you're trying to register your FPL account with a smartphone SIP app, with another device, or, in this case with an additional Line on your ATA). This is also important to consider if you're using Freephoneline's desktop application (don't have it running while using your ATA with the same FPL account). Additionally, keep in mind that if someone else is also attempting to register the same SIP credentials on another device where you live,
too many registration attempts with a short interval can result in a temporary IP ban. If you ever see a SIP user agent that you don't recognize after logging in at the above link, someone else is using your credentials (possibly, you've been hacked in that scenario).
If you've been temporarily IP banned, you can try a different proxy server (voip.freephoneline.ca, voip2.freephoneline.ca, or voip4.freephoneline.ca:6060).
If you're account has been deleted, visit
https://support.freephoneline.ca/hc/en- ... t-deleted-.
We swapped ATAs and redid the configs. My number is still blocked and his works.
Unless you're testing both ATAs on the same LAN that doesn't necessarily mean anything, but I have no idea what you mean by "blocked".
All he should have to do is replace his FPL SIP username and password with yours in his ATA (after testing, revert back).
Sent a support request via the online form but I always get redirected to the community forum.
That's an automated response.
Choose "My Account Inquiry" for the final issue type.
You can check your ticket status by logging in at
https://support.fongo.com/hc/en-us/requests.
Ticket response time can be delayed for a week.
https://status.fongo.com/"Support System
Status of support.fongo.com (replying to support requests)
Degraded Performance"
If your account has been suspended or deleted, there's nothing forum members can do. Volunteer moderators don't work for Fongo, and support staff is not obligated to respond on the forums.