[Resolved] Where is Desktop App 3.2.7.0

[jenom]

I am trying to download desktop app for Windows 7
After logged in into my FPL account, went to Downloads, down to the bottom option for Windows, and got a message: "Oops, this page could not be found !"
Where is Desktop App 3.2.7.0 ?
Thanks!

[Liptonbrisk]

I sent off an email asking about this situation.


You will need to use 32 bit Java.

Installation instructions can be found in my post here: viewtopic.php?f=8&t=19063&p=74810.

1. Run an anti-virus/anti-trojan/anti-malware scan on your computer.
2. Check to ensure there isn't a problem with your OS (based on the one listed in your profile): visit https://www.eightforums.com/tutorials/3 ... ml#option2. Run sfc /scannow from an elevated command prompt. Instructions are similar for Windows 10 and 11: visit https://www.majorgeeks.com/content/page ... annow.html.
3. Run windows update

For Windows 8,
a)Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
b)Tap or click Update and recovery, and then tap or click Windows Update.
c)Tap or click Check now.
d) Install updates

For Windows 7, visit https://www.wikihow.com/Check-for-Updates-for-Windows-7.
For Windows 10, visit https://www.tenforums.com/tutorials/480 ... -10-a.html
For Windows 11, visit https://www.elevenforum.com/t/check-for ... ates.5058/

4. Download the free version of Revo Uninstaller: https://www.revouninstaller.com/start_f ... nload.html and install it.
5. Uninstall any previous Freephoneline installation using Revo Uninstaller. Backup your registry, and create a system restore point if given the option. (Select the "Safe scan" option) Scan for leftover traces of FPL (Freephoneline) in your registry using Revo Unistaller. Remove them. Uninstall Revo Uninstaller afterwards if you wish.
6. Reboot computer
7. Freephoneline uses Java, so ensure your 32 bit version of Java is up to date: https://www.java.com/en/download/manual.jsp. If you encounter Java errors, uninstall all versions of Java on your computer. Then install the latest 32 bit version of Java again.
8. Delete the Freephoneline installer file that you downloaded previously.
9. Download Freephonline desktop app again after logging in here: https://www.freephoneline.ca/downloadDesktopApplication
10. After downloading, temporarily disable any VPN clients you may be running on your computer.
11. Right click on the file you downloaded, and select "run as administrator"
12. Allow Freephoneline to install completely.

Keep in mind that it's possible for antivirus products to interfere with the installation of safe files.

If the desktop app successfully installs but you can't get it to run, try right clicking on it, and selecting "run as administrator"

[jenom]

thank you for the file, likely it disappeared because looks like Fongo is pushing the $15 JITSI desktop apps
there are all kind of useless pages with non-existant / dead links
for example, here is the Download Freephoneline "support " page with no Windows desktop apps link
https://support.freephoneline.ca/hc/en- ... ephoneline

[Liptonbrisk]

Related

viewtopic.php?f=8&t=20073

For the Freephoneline desktop app . . .

Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/

And make sure you test incoming calls for 1-way audio issues before paying anything to FPL (you'll need a mic and headphones/speakers to test). Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.

Steps i,ii, and iv below are for help dealing with 1-way audio issues with Freephoneline desktop application.


from http://forums.redflagdeals.com/fongo-at ... #p27011164

You can try the Freephoneline desktop app for free: https://www.freephoneline.ca/downloadDesktopApplication
It requires 32-bit Java to run. If you have problems installing the desktop app, visit http://forum.fongo.com/viewtopic.php?f= ... 63&p=74810.


A.Use winmtr https://sourceforge.net/projects/winmtr/

B. For Freephoneline.ca (based in Ontario), test to voip.freephoneline.ca (let winmtr ping about 100 times), voip2.freephoneline.ca, and voip4.freephoneline.ca. You can copy text to clipboard and paste your results (do not post your own IP public address though) and post them for others to examine if you want.

C. Look at the very last hop or line. Take a look at your average ping--and your maximum. You want those values to be relatively close.
You do not want high pings and lots of jitter (you do not want a lot of variation between each ping). If you get horrible results (pings over 200ms), you should probably avoid FPL.

I get between 11 (voip.freephoneline.ca and voip2.freephoneline.ca)-24ms (voip4.freephonline.ca) on average, depending on the server I'm testing to. Preferably, you want pings below 100ms.

Anything over 200ms is unacceptable.

What you don't want to see is 40, 45, 50, 35, 500, 40, 30, 45, 700. That's bad jitter.
You want relatively consistent pings without a lot of variation.

Try the free FPL desktop app first: https://www.freephoneline.ca/downloadDesktopApplication.

Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/

And make sure you test incoming calls for 1-way audio issues. Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.


i. Typically it's better to have your own router and to stick whatever modem/router combo your ISP gives you into bridge mode.

ii. Disable SIP ALG in your own router. Many modem/router combos that are issued by ISPs have faulty SIP ALG/SPI functions enabled, with no way to disable them. These features can mangle SIP headers. If you don't know how to disable SIP ALG, contact your router's brand or contact your ISP.

To understand why SIP ALG is often a serious headache visit https://www.voip-info.org/routers-sip-alg/ (scroll down to "SIP ALG Problems")

iii. Properly enable QoS in your router for your computer that's running the Freephoneline desktop app (and ensure no other programs are running on your computer that are hogging bandwidth while using the Freephoneline desktop app). Refer to your router's manual or contact your ISP if you were issued a modem/router combo from them (typically those routers suck and have horrible or absent QoS functions).

I'm not a huge fan of this website, but it suffices for an explanation of QoS: http://www.voipmechanic.com/qos-for-voip.htm
Avoid anything it says about the G.729


iv. If you still get one-way audio issues with the Freephoneline desktop app, you may need to port forward, which is a security risk (and not advisable).

The FPL desktop app uses ports 5060-5061,6060-6061,13000-13001 if you're going to port forward for the desktop app (you need to port forward to the LAN IP of the computer you're using. For most home networks the IP will begin 192.168.xxx.x). Refer to your router's manual to learn how to port forward (if your router came from your ISP, contact your ISP).

I would start just by port forwarding 13000-13001 only, which is for RTP (audio packets). If that still doesn't work, you can try adding 6060 or 6061. The most dangerous ports to forward are 5060-5061 and really shouldn't be necessary if you're forwarding 6060 or 6061 anyway. I guess if all else fails, forward all of them: 5060, 5061,6060, 6061,13000, and 13001.

These are all UDP ports.

5060, 5061, 6060, and 6061 should be alternate SIP ports.

Only port forward if all else fails (and only do it temporarily, since it's a security risk).

[Liptonbrisk]

thank you for the file, likely it disappeared because looks like Fongo is pushing the $15 JITSI desktop apps

I'm uncertain money is the reason. The desktop application for Windows has always been free, and the desktop application is where Freephoneline gets its name from.

I suspect the download link just needs to be updated, but we'll see.

[Liptonbrisk]

The download link works now (clear browser cache if you're still having problems). Someone at Fongo fixed the problem (thank you).

Thank you for reporting the issue.

I deleted the file I uploaded in this thread.