I’ve never seen that before, and I checked five Freephoneline accounts.
If you tried clearing browser cache and reloading the page, submit a ticket:
https://support.fongo.com/hc/en-us/requests/new
Choose “My Account Inquiry” for the final issue type. It appears to be an issue that’s specific to your account.
You can check your ticket status by logging in at
https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.
Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.
Visit
https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.