FreePBX DTMF not working

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sue.f
One Hit Wonder
Posts: 1
Joined: 04/08/2023

FreePBX DTMF not working

Post by sue.f »

I have a FreePBX setup for our line to help screen calls from telemarketers, over the past month or so it seems the inbound DTMF is no longer working and we have had to resort to having the calls go direct to our home phone. Is there a reason DTMF is no longer working? Have tried inband, auto and RFC2833 on the trunk configuration and both voip and voip2 for the FPL server, and G729 vs 711U but to no avail. This has been working for several years and all of a sudden has stopped working.
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Liptonbrisk
Technical Support
Posts: 2772
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: FreePBX DTMF not working

Post by Liptonbrisk »

I am able to dial into OBi2182 and OBi202's Auto Attendant by calling my FPL numbers from anywhere, enter a PIN, and then make outbound calls on any trunk. I can also easily access and navigate any attached, physical voicemail system. DTMF works fine.

RFC2833 works with all of FPL's servers. FPL's voicemail system works with it.
Inband doesn't work with the G.729a audio codec because it's very lossy.

I suggest asking at https://community.freepbx.org/ if there are no further responses here.
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