jenom wrote:However, using email from ticket and my Freephoneline password , gets me the reply:
Is this supposed to work or it just for Fongo users ?
Jake wrote:It sounds like you tried to use your FPL password which probably won't work
unless you use the same one
jshoup wrote:. This is certainly one way they can accelerate people moving off the FPL platform.
Apparently my ATA has been misconfigured for over a decade at 1800 seconds for the registration interval, and rather than send me an email and ask me to update it, they just blocked my number.
It's good to note that the "Degraded" status of Support services is not just FPL but Fongo - they keep sending me emails trying to convince me that I should switch because that paid service includes support. If waiting weeks to have somebody do the equivalent of flip a switch counts as support, then I'm out.
I'll be getting my account setup later tonight with voip.ms and sending my porting request over as soon as I can. I'll be doing the same for any remaining accounts that I've helped move here too. I understand that keeping me on FPL doesn't make them any money
It was good while it lasted
but in the end you get what you pay for.
jenom wrote:
1) Use voip.fongo.com as your registry server address
2) Use sip.fongo.com as your registry server address
3) Set Registration Interval smaller than 3600
4) Set your Registration Expiry smaller than 3600
Set your Failed Registration Interval smaller than 120
Anything else ?
jenom wrote:I have a mobile phone account with a company of 2 people....Rogers resellers....customer service 9 am to 9 pm...they always answer a phone within minutes, never even an hour....
.that is what I would call an " immediate response"
Fongo Support wrote:
remember- FPL has over 500k customers
jenom wrote:2 days+ and maybe waiting for up to a week for a "degraded" Fongo support .....it is a sub-standard service for any of their existing customers
jenom wrote: and would NOT attract any new customers
jenom wrote:Filing a complaint with CCTS would not help to un-block my account
jenom wrote:I am not talking about Rogers.....the mentioned 2 guys are Rogers mobile service RESELLERS....they attract customers with slightly lower price plans and less than an hour reply of customer service.
Also, (and I could be wrong), but I doubt FPL tickets are given precedence over tickets from other customers. I suspect Fongo Home Phone customer tickets are answered before FPL tickets, for example.
jenom wrote:I am afraid, I think that you are correct, FPL customers are likely at the bottom of the support barrel.
Jake wrote:I remember a long time ago picking up the phone and calling FPL support who also answered the phone very quickly and were extremely helpful and efficient.
This forum used to have very active members of FPL support on it as well who would answer questions. That's way down the road now and support time has taken it's toll unfortunately.
On a positive note, at least you can see your ticket is still open. I know a few have just had their closed almost instantly.
kehodder wrote:My request to unblock my account is still open after 8 days. FPL definitely on the lower rung for support
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