user56900 wrote:
Unfortunately, Fongo did this to my Freephoneline account aswell. I purchased Voip key back in 2011 and today I found out it was locked for no reason.
viewtopic.php?f=11&t=5
fpladmin wrote:
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user56900 wrote: Ever since Fongo took over Freephoneline.ca I've had nothing but trouble with all my freephone line accounts.
Fibernetics has always been the CLEC/network for Fongo and, consequently, Freephoneline. Freephoneline's branding that switched to "powered by Fongo" has existed since 2012:
viewtopic.php?f=4&t=3754#p19632. So that means you've had "nothing but trouble" since 2012 and created a forum account in 2023 to express your displeasure.
https://web.archive.org/web/20120211042 ... fongo.html
Fongo wrote:Meet Fongo
Team Fongo was built from the ground up with a specific mission in mind: to build a next-generation telephone company. We've assembled a group of brilliant and passionate people from both the telco and digital media industries and we're focused on eliminating the cost of calling. Want to help change the world? Visit Join Fongo to learn more about becoming part of our team.
Is Fongo a CLEC?
No, but we’re good friends with one.
A CLEC (competitive local exchange carrier) is a government regulated classification for phone companies. Fongo has agreements with Fibernetics, a CLEC with a national telco network. These agreements allow Fongo to leverage Fibernetics' network assets and regulatory status, providing Fongo with a huge cost advantage over other VoIP providers. We pass these savings on to customers.
What’s Fongo’s track record?
Fongo has been providing free calling across Canada since 2009 under the name freephoneline.ca. We’ve powered millions of free phone calls and saved Canadians millions of dollars. In 2010, we launched our first partner brand – BudPhone – with Labatt Breweries. The team behind Fongo has a long history of offering innovative calling services dating back to 1997.
How are Fongo and Fibernetics related?
Fongo was formally spun-out of Fibernetics in 2010. Fongo and Fibernetics are now independent companies. That said, we really like each other. If you’re in the market for amazing (and inexpensive!) DSL or home phone services, check them out.
user56900 wrote:Shame on you Fongo. They can't even follow their own rules and leave those paying customers alone.
Most hearing the account blocked message, recently, weren't following Freephoneline's posted registration interval guidelines, which have existed forever and predate your VoIP unlock key purchase.
One account was blocked for testing 911 calls.
Other reasons for account blocks exist, including "mistakes":
https://support.freephoneline.ca/hc/en- ... is-Blocked.
user56900 wrote: And now when I tried to get it unlocked, I get a message " We no longer support Freephone line ... " none sense. How convenient
Users should choose "My Account Inquiry" for the final issue type as directed.
Users should follow their ticket status as directed.
No volunteer moderator or user here can lift account blocks, and support staff isn't obligated to respond on the forums.
user56900 wrote: If any Fongo agent is reading this
They are under no obligation to respond here. I'm not even sure they read the forums.
Similarly, I'm also not inclined or obligated to attempt to help those who wish to cast aspersions and provide insufficient details with respect to their issues.
user56900 wrote: Oh, an my credentials are fine
No one is account blocked for using their SIP Username and Password. Username and Password are SIP credentials.
user56900 wrote: beacuse I see from my end that I'm registered via sip link but i get a message account is locked.
The word, blocked, sounds differently when pronounced.
So Fongo Please check your records and stop deactivating paid for Freephoneline accounts.
They have the right to block accounts that don't adhere to their published policies.
I understand that you're upset. I approved your post to allow you to express dismay once. Continuing to bash Fongo on their own forums may lead to a forum account ban.