caller id

[ogammo]

caller id is not shown on my telephone , although it was working perfectly.
i allready sent pm messages to fp admin but no response to it , so i guess it is more viewable here.
thank you

[FONGO_kris]

ogammo,

Yes, I have just received both PM's (Was away for some time), I am looking into them as we speak; I am wondering if you are referring to incoming or outgoing caller ID? and is it Just CID (Number) or are you talking about CNAM (Name) too?

[ogammo]

thanks Kris
no i am refering to the incoming caller id as the outgoing is working well.
and both was working perfectly , the cid and cnam a while ago

[FONGO_kris]

Thank you, now what exactly is coming up, is it all 'Unknown, Unknown'? or just one or the other not working...

Incoming caller ID is a bit sketchy, since it is almost 90% dependent on the far end carriers passing it to us; if we don't receive it, we can't pass it to you. However if it is all numbers it would be something we will have to look into here.

[ogammo]

no, there is nothing shown on the screen at all, no numbers , no name , no blocked call, nothing.
the phone only rings and there is no sign of anything on the screen

[FONGO_kris]

Have you tried a different phone? If /nothing/ is displaying at all it definitely looks like the phone.

[ogammo]

i tried another phone it is the same, nothing is shown on the screen
wnen i use a different line it is showing everything, so i guess it is from your side

[tbrummell]

And if you look at your call logs online, do you see the number that called you? That would help in trouble shooting. And if you are using an ATA, have settings changed in there? Have you verified that incoming CID is allowed by the ATA?

[laurent]

There's 3 ATAs in your forum profile: PAP2T,SPA3102,RT31P2. Is the caller ID problem happening on all of them?

[ogammo]

the problem is on the spa 312, the seeting was not changed at all. and the calls are shown on the web logs
it was working well for a long time but suddenly nothing at all is shown

[laurent]

Try to power-cycle it, and check for firmware upgrades. There's been documented issues at Cisco for your device model relating to caller ID stopping to work after some time.