No SIP Settings Showing

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fruvous
Just Passing Thru
Posts: 10
Joined: 08/24/2016

No SIP Settings Showing

Post by fruvous »

When I look at my SIP settings, it asks me to buy a new key. Can I no longer see my old key information?
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Jake
Technical Support
Posts: 2825
Joined: 10/18/2009

Re: No SIP Settings Showing

Post by Jake »

Apart from double-checking that you are logging in with the right account, the only other thing left to do is send in a support ticket I'm afraid.
We can't check anything account related on the forum.

I've just checked on my account and the SIP settings are showing there, so it's unlikely a website glitch thing.
Now I think of it, I'm sure we had this come up before on the forum, and it was fixed by contacting them. I could be wrong though.

Is your device still connected?

This is the support ticket URL - https://support.fongo.com/hc/en-us/requests/new
fruvous
Just Passing Thru
Posts: 10
Joined: 08/24/2016

Re: No SIP Settings Showing

Post by fruvous »

Yes, my device is connected, I just made a call with that line so it's active just strange my settings are missing.

Will open a ticket and will let you know how it go.

Thanks.
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Jake
Technical Support
Posts: 2825
Joined: 10/18/2009

Re: No SIP Settings Showing

Post by Jake »

I did a search and I think this was the post I was thinking of.
It's a bit different from yours as there button was missing completely. By the sounds of it yours is there but not recognising you have bought the unlock key.

viewtopic.php?f=8&t=20575&p=80746

Let us know how you get on. These sorts of problems are good to know how they got sorted as others may come up with the same thing.
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Liptonbrisk
Technical Support
Posts: 2772
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: No SIP Settings Showing

Post by Liptonbrisk »

Jake wrote:Apart from double-checking that you are logging in with the right account
Yes, that would be my first concern: viewtopic.php?f=10&t=18764&p=73663#p73656.

Also, if the FPL account has been migrated to Fongo Home Phone, no published SIP settings exist, and the VoIP unlock key would no longer exist: viewtopic.php?f=8&t=8164&p=80224#p80225.

Fongo Home Phone website login is separate from logging into FPL accounts: https://account.fongo.com/login/ is for Fongo Home Phone.

When submitting a ticket for account related issues, choose “My Account Inquiry” for the final issue type.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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