I have a problem with my line and I touched nothing
Posted: 03/14/2024
Hi, I came here, in the past, for helping me configure my Grandstream ATA and make everything work correctly. It was working perfectly fine but since a couple months, it's just half working. Maybe this is super easy to fix but I have no idea what to do. If you need it, my old thread is this one : viewtopic.php?f=15&t=19942
My problem :
When someone call me, I some time receive the call (I physically hear my phone ring) but I some time don't.
Yesterday, the hospital called me for an important rendez-vous and it never rang. The secretary called me again, a couple hours after, and I received the call. She asked me why I didn't call back and if I listened her message. Many hours later, when I came back home, I noticed that I received an email from Freephoneline with her message inside. I was able to download the audio file and listen to her. It isn't supposed to act this way. On my phone, physically, I have a (I don't remember the word in English, an "answering machine" ? People can leave their messages directly on my phone, physically. It's supposed to go there, not online. I think I did the *98 in the past and made myself an answering message and since my old thread dating of 11/27/2020 I think I received 2 or 3 messages online inside an audio file. They are supposed to go to my phone only and I'm supposed to hear it ring.
And it wasn't an isolated case. A couple months ago, my banq was unable to call me, I had to call them back and the girl said she tried many times to call me.
Also, just in case this is important. When I unhook my phone and listen I hear a wierd sound. It doesn't directly go on a "bbbiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii" It does some kind of "bibibibibibibibibibibiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii" as if it has difficulties to connect.
A couple months ago, maybe a year, I don't remember, I received an email from Freephoneline asking me to change a setting. If I remember right, the setting in question was already set the right way. And I touched nothing else since 11/27/2020
And out of subject, I'm curious, in the past, I had no phone line at all and no cellphone. If I have a phone right now that's because my friend gave me the permission to use his personal phone number (because we are forced to have one in order to make an account). I then bought myself the ATA at 50$ on Amazon and for the 100$, for the line, I'm not sure if I paid it myself or if I had to give it to my friend and he sent the money himself to Freephoneline but right now, his phone number is still set on my account, I still have no cellphone and I'm not planning to buy one and my friend is no more my friend. Can I remove this number from my account or should I absolutely not do so or risk losing my phone line? The email set on the account is mine but I don't want to lose my phone line. But at the same time, maybe Freephoneline will call him one day and he will remember I'm set on his phone number. Now that we are no more friend, maybe he will ask Freephoneline to cut me...
My problem :
When someone call me, I some time receive the call (I physically hear my phone ring) but I some time don't.
Yesterday, the hospital called me for an important rendez-vous and it never rang. The secretary called me again, a couple hours after, and I received the call. She asked me why I didn't call back and if I listened her message. Many hours later, when I came back home, I noticed that I received an email from Freephoneline with her message inside. I was able to download the audio file and listen to her. It isn't supposed to act this way. On my phone, physically, I have a (I don't remember the word in English, an "answering machine" ? People can leave their messages directly on my phone, physically. It's supposed to go there, not online. I think I did the *98 in the past and made myself an answering message and since my old thread dating of 11/27/2020 I think I received 2 or 3 messages online inside an audio file. They are supposed to go to my phone only and I'm supposed to hear it ring.
And it wasn't an isolated case. A couple months ago, my banq was unable to call me, I had to call them back and the girl said she tried many times to call me.
Also, just in case this is important. When I unhook my phone and listen I hear a wierd sound. It doesn't directly go on a "bbbiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii" It does some kind of "bibibibibibibibibibibiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii" as if it has difficulties to connect.
A couple months ago, maybe a year, I don't remember, I received an email from Freephoneline asking me to change a setting. If I remember right, the setting in question was already set the right way. And I touched nothing else since 11/27/2020
And out of subject, I'm curious, in the past, I had no phone line at all and no cellphone. If I have a phone right now that's because my friend gave me the permission to use his personal phone number (because we are forced to have one in order to make an account). I then bought myself the ATA at 50$ on Amazon and for the 100$, for the line, I'm not sure if I paid it myself or if I had to give it to my friend and he sent the money himself to Freephoneline but right now, his phone number is still set on my account, I still have no cellphone and I'm not planning to buy one and my friend is no more my friend. Can I remove this number from my account or should I absolutely not do so or risk losing my phone line? The email set on the account is mine but I don't want to lose my phone line. But at the same time, maybe Freephoneline will call him one day and he will remember I'm set on his phone number. Now that we are no more friend, maybe he will ask Freephoneline to cut me...