Fongo Community Forums

Hi all,
Since I have setup my ata with freephoneline I have not been able to hear my phone ring on incoming calls. I can call out and receive voicemail just cant hear incoming rings. I have tried just about everything from:
- trying it with a different phone
- Setting the ringer louder/softer on my phone
- playing with the frequency/voltage/ringer settings on my ata (currently frequency at 52, voltage at 90, ringer at trapezoid)
- enabling 5060-5061 ports on my router
- disabling firewall on my router/anti-virus
- updating firmware on my router and ata
- factory reset of router/ata

My ata is a sipura 1001 and it is from China, and my router is a cisco linksys wrt54g2

Does anybody else have problems with the ata's made in China? I am hoping that updating the firmware has reset it to North American settings...? I have tried everything along with help from the freephoneline technicians and nothing is working...please help!

forward ports 13001 and 13000 and set Qos to highest priority to these ports (including 5060). This should fix the problem.

One way calling is solved usually by one of two methods:

Enabling port UDP 5060 and UDP 5061 on a router
Making sure your device is the only device logged in using that VoIP number
(in other words, if you also have the FPL softphone, uninstall it)

Many people try the TCP ports rather than the UDP ports on their router and others will leave the FPL softphone on their computer from before they got their configuration file. Two devices can login to the same VoIP number but the problem here is that only one will receive incoming calls - and that will be the most recent one to log in. If neither of these solutions help, feel free to give our tech support a call or email support@freephoneline.ca