Cannot get my messages from phone

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Cannot get my messages from phone

Postby anger77 » 06/04/2009

Dialing *98 from my phone works fine. It prompt me to press 1 to listen to messages.

I press on 1, I can hear the dial, but it does not INPUT the 1 I just pressed.

I first thought there was something wrong with my ATA so I tried calling a landline where I need to dial a number after call has been answered, and it works fine.

I can get my message from software, when I press 1 in software, it works.

I don't understand what's wrong.

Any help?

My ATA is a D-Link VTA-CV.

Thank you
anger77
Just Passing Thru
 
Posts: 14
Joined: 06/04/2009

Re: Cannot get my messages from phone

Postby nameless00 » 06/08/2009

I see this is a Vonage unlocked ATA. :-)

I've had problems with mine, it seems it's behaviour is erratic at times. Have you tried a different ATA?
nameless00
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Joined: 05/27/2009

Re: Cannot get my messages from phone

Postby FONGO_kris » 06/08/2009

I tried this with one of our clients who wanted to use his own ATA, I unlocked it successfully but was unable to use VM as you said here as well as

some of the latter functions such as Forwarding, also the CLID was messed up.

I would suggest the PAP2T-NA or RTP300 from linksys they are very userfriendly.

You can either buy them from us ($79 for either) currently our RTP300's are on back order, but your not indebted to only use ours.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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FONGO_kris
Site Moderator
 
Posts: 1937
Joined: 05/06/2009
Location: Cambridge, Ontario, Canada
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3

Re: Cannot get my messages from phone

Postby voip » 06/08/2009

anger77 wrote:Dialing *98 from my phone works fine. It prompt me to press 1 to listen to messages.

I press on 1, I can hear the dial, but it does not INPUT the 1 I just pressed.

I first thought there was something wrong with my ATA so I tried calling a landline where I need to dial a number after call has been answered, and it works fine.

I can get my message from software, when I press 1 in software, it works.

I don't understand what's wrong.

Any help?

My ATA is a D-Link VTA-CV.

Thank you

Check your ATA for "DTMF Tx Method", and play with the various settings in it. If it's not already "InBand", try that first. Make sure you save after each setting, and then test.

I had that issue a while ago, and playing with this fixed it. Still using the same setting on FPL, and no issues passing DTMF tones to the far end.

BTW, I don't own the ATA that you mentioned....I'm using PAP2-NA, and it's worked fine with 4 providers (so far).

Good luck!
voip
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Posts: 8
Joined: 06/08/2009

Re: Cannot get my messages from phone

Postby FONGO_kris » 06/11/2009

I do agree with you VoIP, the PAP2T-NA is by far the easiest to program and troubleshoot, but by all means if you have a personal vendetta against Linksys don't feel that we are pressuring you to use your hardware, we just know it works!
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
User avatar
FONGO_kris
Site Moderator
 
Posts: 1937
Joined: 05/06/2009
Location: Cambridge, Ontario, Canada
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3

Re: Cannot get my messages from phone

Postby Krazie243 » 06/11/2009

Generally speaking, any ATA that has been locked by another company (even if you manage to unlock it) has the potential to be all sorts of nasty when trying to use it on another service. We personally prefer Linksys as it is the easiest brand to configure for all networking equipment (ATAs, Routers, etc) but if you choose to get a different brand, it is often best to buy one that began in an unlocked, non-company specific state. These generic ATAs are most easily configured for any company and they are the ones that will work best.

Most of our techs have experience with Linksys as we tend to use their devices a lot (and ship them) so any time you have a Linksys problem our techs can do a lot more to help than if you have any other brand. And in terms of reliability, Linksys is the best residential brand for networking equipment.
Curtis Smale
Student of Wilfrid Laurier University
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Re: Cannot get my messages from phone

Postby FONGO_kris » 06/15/2009

In addition to Curtis' post, though they do have an exemplary track record with my personal testing and home usage, If something does happen to them, and we can't help you - the Linksys Manufacturers Warranty is still active for 1 - 2 years.

Thanks
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
User avatar
FONGO_kris
Site Moderator
 
Posts: 1937
Joined: 05/06/2009
Location: Cambridge, Ontario, Canada
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3

Re: Cannot get my messages from phone

Postby anger77 » 06/19/2009

Thank you for the answers, i change my ATA and now it works fine.
anger77
Just Passing Thru
 
Posts: 14
Joined: 06/04/2009

Re: Cannot get my messages from phone

Postby FONGO_kris » 06/24/2009

That's great to hear anger77,

We all hope you are continuously satisfied with FPL as new features are added.

Thanks,
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
User avatar
FONGO_kris
Site Moderator
 
Posts: 1937
Joined: 05/06/2009
Location: Cambridge, Ontario, Canada
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3


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