Fongo Community Forums

I just registered and installed the softphone today and I am already having issues.

First of all, in the softphone, if I click on Menu and Settings nothing happens. Secondly, if I try to do the Test Connection from the softphone, a window appears and then nothing seems to happen.

Now for the connection ... I did my own testing to see what happens if I call someone. First of all, if I hit a number which has a voicemail, I hear a "doing" sound which I presume means that the call has been answered and then I sometimes get nothing but dead air and other times I can hear it.

I tried to set up my voicemail greeting but for some reason the system can't hear me ... same goes for when I make a call. I know the headset/mic is working as I have it working with other programs.

Can someone help me out?

I am running under Vista 64 and have a D-Link DIR-655 router.

Thanks.
Gary

When you access the VM it goes directly to our server, therefore, if your router is blocking the FPL application or ATA (UDP Ports 13000,13001, and 5060 - 6061) voice mail and general call audio will not be picked up,

As for the testing, there is a button to the bottom right-ish area that says test- Click that

I managed to get the audio working and it appears that it was an issue with my microphone and the ports on the router.

I don't see any button on the screen that says "Test" but I guess it doesn't matter since things are working now.

There is still the matter of the "Settings" as when I click on it, nothing happens.

Thanks.
Gary

Sounds good, minus the menu button. I'll look into this one for you.