Voicemail Problem

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tekken
Just Passing Thru
Posts: 2
Joined: 09/16/2009

Voicemail Problem

Post by tekken »

For a while now I have been having some problems with my voicemail. I have some new voicemails and whenever I go to the inbox to check them, it tells me to press 1 to do so and I do this but it doesn't recognize me pressing the button. The same for every other button in the system. Any help would be appreciated.

Thanks
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:
Contact FONGO_kris

Re: Voicemail Problem

Post by FONGO_kris »

Are you using the softphone?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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tekken
Just Passing Thru
Posts: 2
Joined: 09/16/2009

Re: Voicemail Problem

Post by tekken »

yes
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magicray
Quiet One
Posts: 26
Joined: 09/13/2009
ISP Name: Teksavy with Acanac MLPPP
Router: TOMATO MLPPP

Re: Voicemail Problem

Post by magicray »

This is all related to the DTMF setting. I dont remember if using the softphone you have the feature of changing it, but saw in another thread the admin indicating that there is a option.
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User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:
Contact FONGO_kris

Re: Voicemail Problem

Post by FONGO_kris »

There is an option:

Menu > Settings > Other > DTMF > Tone / SIP

DTMF Needs to be set to tone.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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