Can't Install WindowsXP x64

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Post Reply
write.to.me
Just Passing Thru
Posts: 7
Joined: 10/05/2009

Can't Install WindowsXP x64

Post by write.to.me »

Hi,

I just downloaded the latest version of your software from your website freephoneline.exe version 2.1.0 and tried to install it on my Windows XP Pro x64 OS, but when I click on the executable to install it, windows gives me "FreePhoneLine cannot be installed on systems earlier tan Windows Vista x64".

Can I have feedback on that, and possibly the location of an earlier version of the software that will install on XPx64?

Thanks
Angel
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can't Install WindowsXP x64

Post by FONGO_steve »

From what I've been able to dig up by asking around the office here, it looks like x64 support started at Vista for us. Due to the fact that Microsoft dropped XP X64 fairly fast after it's weak launch, a lot of programming companies simply aren't taking the time to develop software for an OS that had such a short shelf life. It'll work perfectly in Vista X64 and I'll be testing it in Windows 7 X64 fairly soon.
Steve
Fongo
Development Support Specialist.
write.to.me
Just Passing Thru
Posts: 7
Joined: 10/05/2009

Re: Can't Install WindowsXP x64

Post by write.to.me »

Unfortunately there is no way for me to upgrade my operating system at the moment.

Is there an earlier version of the software that I can run in compatibility mode on my winXP x64? I tried running v. 2.1.0 in compatibility mode under everything from 98, nt, 2000, and XP 32 bit, but none of them worked....

Please let me know
Angel

PS. If you can get me an earlier version of the software that would be great!
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can't Install WindowsXP x64

Post by FONGO_steve »

I will ask around and see if any of the software versions from before my time here would have ever run on x64 XP - can't make any guarantees though because they've all been build around the exact same system.
Steve
Fongo
Development Support Specialist.
write.to.me
Just Passing Thru
Posts: 7
Joined: 10/05/2009

Re: Can't Install WindowsXP x64

Post by write.to.me »

Hi


Can you tell me if you have a linux version of the software?
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:

Re: Can't Install WindowsXP x64

Post by FONGO_kris »

We currently do not. Hoping to have Linux as well as MacOSX soon, but I don't have an ETA on them yet.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
write.to.me
Just Passing Thru
Posts: 7
Joined: 10/05/2009

Re: Can't Install WindowsXP x64

Post by write.to.me »

Hi guys,

Please let me know if you can give me a link to a previous version of the .exe file or email it to me. I can't change to Vista and would like to get started using my new phone number.


Thanks,
Angel
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:

Re: Can't Install WindowsXP x64

Post by FONGO_kris »

I'll ask for a previous release. Not sure if we stored them or not.

I'll also ask for a download page for previous versions.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can't Install WindowsXP x64

Post by FONGO_steve »

I asked around and was told that since all of our releases have been built around the same framework, none will work with XP x64 - sorry about the troubles.
Steve
Fongo
Development Support Specialist.
write.to.me
Just Passing Thru
Posts: 7
Joined: 10/05/2009

Re: Can't Install WindowsXP x64

Post by write.to.me »

But surely you have an older release that works with Windows XP 32-bit (as your website still states), and if you give me that older version, I can put my OS into 32-bit mode and use it.

Thanks,
Angel
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can't Install WindowsXP x64

Post by FONGO_steve »

the current version supports full functionality in xp x86 - we just keep building around the same base we've always used so the core system has not changed from version to version
Steve
Fongo
Development Support Specialist.
write.to.me
Just Passing Thru
Posts: 7
Joined: 10/05/2009

Re: Can't Install WindowsXP x64

Post by write.to.me »

THen I don't understand why I get the message

"Freephonelines cannot be installed on systems earlier than Vista x64" from your .exe
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Can't Install WindowsXP x64

Post by FONGO_steve »

It doesn't natively support x64 operating systems earlier than Vista x64.
Is there any way to run the installer in compatibility mode for XP x86?
Steve
Fongo
Development Support Specialist.
Post Reply