info on my number porting
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killerjay
- Active Poster
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- ISP Name: cogeco
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info on my number porting
so last week i called to port my number, everything seems to have gone well, and i got an email that said porting will be completed april 26, so now heres my problem, my real homephone from primus has not been working since this morning, my fpl line still has its old number and works, but my primus line is down completely since this morning...... will it come back by today but on my fpl account? ive done ports before and usually both lines work normally without a disconnect and then they switch fast... but now i have 1 voip line and my home phone sounds disconnected.....
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callopsitte_himself
- Active Poster
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- Location: Ontario
Re: info on my number porting
You might be in a rare situation.
You should immediately phone customer support directly. You could maybe also PM Steve (Fongo_Steve) here. He usually looks things through quickly.
Keep us informed
You should immediately phone customer support directly. You could maybe also PM Steve (Fongo_Steve) here. He usually looks things through quickly.
Keep us informed
If the clown doesn't laugh it's really not funny.
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FONGO_mike
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Re: info on my number porting
It is possible that since the request had been made, they cut the live on the same day so that when the number is captured, it could be used immediately with our service.
Is the phone working on our service now? (sorry, saw the post was for the 26th and today is the 27th)
Is the phone working on our service now? (sorry, saw the post was for the 26th and today is the 27th)
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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awan
- Active Poster
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Re: info on my number porting
Hi KillerJay
How did the number porting go. I am also with primus and thinking of porting the number. Please share your experience on leaving the primus. How long did it take. did you get any billing surprises with primus for departing.
I am using FPL and will like to keep my FPL number, so I need to register a new number. Setup the dry loop for the DSl and then I would be able to make a request.
How did the number porting go. I am also with primus and thinking of porting the number. Please share your experience on leaving the primus. How long did it take. did you get any billing surprises with primus for departing.
I am using FPL and will like to keep my FPL number, so I need to register a new number. Setup the dry loop for the DSl and then I would be able to make a request.
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Bloodsong
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Re: info on my number porting
Talk to your ISP about your plans, you may find they are able to time everything to work out for you.awan wrote:Hi KillerJay
How did the number porting go. I am also with primus and thinking of porting the number. Please share your experience on leaving the primus. How long did it take. did you get any billing surprises with primus for departing.
I am using FPL and will like to keep my FPL number, so I need to register a new number. Setup the dry loop for the DSl and then I would be able to make a request.
I managed this with my uncle's port, we got the dry-loop up, the number ported out, and the FPL ported-in all at roughly the same time without any service interruptions.
There was an hour or two where I could tell the number was in the middle of transition, but our internet stayed connected and the phone worked adequately. I did call support during this time, just to check that they had in fact received the number from Bell and that was the cause of the service oddities I was experiencing.