sip settings and how to get a unlock key??

[dncn1]

I've bought a pap2t in China ,and I need to connect to that number frequently. When I sat up my pap2t there were always voice said "the password is not valid" when I make a call.And also can't receive any calls.

Then I found I need to purchase a unlock key to use that number on my ata device.
I'm using DELL VOICE which is also belong to FONGO , how can I get that unlock key for DELL VOICE?
ps:The DELL VOICE official said they were no longer offer unlock key but freephoneline dose, they all belong to the Fongo , so I think I can get the key by purchasing anyway.

[Jake]

I have not checked FPL, but you are correct about DellVoice - they only offer the home phone service now.

If you want the SIP settings you will have to sign up for a FPL account and buy it from there. You won't be able to have the same number though, as they are effectively different companies - although they have the same parent company.

[sukasem]

hmm..., I bought one before.
I can't see any option now which is too bad.

[Jake]

hmm..., I bought one before.
I can't see any option now which is too bad.

By the looks of it, DellVoice has decided to change it's business model. They obviously make more money doing it this way, but it's not how it was.

Hopefully FPL will keep to it's roots even if the new companies go, what I would say was, backwards .

[FONGO_mike]

Although Freephoneline is being supported by fongo, they are still seperate company's and offer different service. Although one may enable the ability to purchase something, the other may not.

[TheHardy]

While it is like starting a bucket-brigade long after the fire is out, may I be so humble as to suggest for FUTURE endeavors Fongo pursues, that when a Title Sponsor (like Dell) decides to change the terms of a service that is currently being offered (such as the previous ability to purch the config file), that there be a period of NOTICE given?

What if someone signed up for DV in good faith to try it out, and then decided -- "Ya know, if this works ok for a month, I will buy the config file" ... well, they are NOW SCREWED, aren't they? Unless there is an unwritten/undocumented "grandfather clause" somewhere that Fongo could apply ... ?? (ie: accounts created prior to 1 Jul/2012 are still eligible to purchase SIP config files ...) ???

Just my two cents on such a "drastic" change in service provision.

That said, I know there is nothing TIEING them to providing anything, but it seems a little "end-run-ish" if you know what I mean... at least the GF-clause would be a decent enough fix and not affect any NEW clients which would be under the new terms and conditions.

As a DV customer, I can state that I did not receive any notification in the change of "purchaseability" ....

[Jake]

Although Freephoneline is being supported by fongo, they are still seperate company's and offer different service. Although one may enable the ability to purchase something, the other may not.

I appreciate the fact there is different companies, and to be honest I was wondering how DellVoice would survive. From what I know FPL was almost set up as a loss leader, in so much as it would pull in customers to other products.

People would try the free softphone, then buy an ATA and config file, then start to look at the DSL. This is the exact route I took (more or less) so FPL got me as a paying customer. I wouldn't be too surprised if Fibernetics got a fair few business customers also from managers/CEOs/etc being impressed by the service that FPL offered them at their home, and decided to go that route with their businesses. The point being that giving away free calls and one time cost config files netted many paying customers.

Since them things have been shook every way possible, and I am sure Dell won't see the sort of bonus income that FPL used to get, if any as I don't see DSL or business service offered on their site. So they give away free calls and DIDs and get a bit of advertising in return. It's no wonder really they had to change things.

The thing is - I can get 3 almost MJ lines for the price that DV is charging per month, and their free calling area is much greater. As much as I love Fongo, selling me home phone on DV would be a very tough sell.

[TheHardy]

I appreciate the fact there is different companies, and to be honest I was wondering how DellVoice would survive. From what I know FPL was almost set up as a loss leader, in so much as it would pull in customers to other products.

People would try the free softphone, then buy an ATA and config file, then start to look at the DSL. This is the exact route I took (more or less) so FPL got me as a paying customer. I wouldn't be too surprised if Fibernetics got a fair few business customers also from managers/CEOs/etc being impressed by the service that FPL offered them at their home, and decided to go that route with their businesses. The point being that giving away free calls and one time cost config files netted many paying customers.

Since them things have been shook every way possible, and I am sure Dell won't see the sort of bonus income that FPL used to get, if any as I don't see DSL or business service offered on their site. So they give away free calls and DIDs and get a bit of advertising in return. It's no wonder really they had to change things.

The thing is - I can get 3 almost MJ lines for the price that DV is charging per month, and their free calling area is much greater. As much as I love Fongo, selling me home phone on DV would be a very tough sell.

Very good points, Jake. I was thinking along the same lines ... that without something else up their sleeve, they are either shooting themselves in the foot, or aiming SPECIFICALLY and only at the MOBILE market ... which could very well be the case. I doubt that the people in the Dell marketing department are stupid, however, I think they may be a tad myopic. As it is, they have chopped out a lot of user-base on their product or narrowly focused it without really "giving anything back". And are absolutely correct --- in it's current format, with the limited calling area, there is no way that DV-HP can compete against MJ or Vonage or others that offer inclusive calling throughout North America.

I know that Fongo partners with different companies and has no control over who offers what, or how they chose to market their services, but the sudden and drastic changeover in the way that DV is packaging their services coupled with how closely associated Fongo is with the DV brand, reflects in a negative light on FONGO, not Dell ... and I guess that is the bad part of being in bed with another big company ... but I am sure that both will survive with only a few scratches ...

It will be a learning experience for both to be sure. It would also be interesting to get a "crystal ball" view of what Fongo's future plans are -- as this seems to be an evolution of their product offerings (albeit in a slightly negative fashion with the loss of an option coupled to it) ... as information always seems to come out in small dribs and drabs, it is hard to see the overall picture ... promised expansion, exciting new products (well, this one wasn't that exciting, really....).

It is an ultra-competitive market ... and there are only a few ways to turn a buck ... maybe the pay-to-play aspect is creeping in more and more ... who knows. Perhaps soon we will need to listen to recorded ads before every call is completed, unless we sign up on a monthly plan ... hard to say where things are going. Expansion is good, growth is good too, but sacrificing what got you there, and stomping on the toes of those that were there all along is NOT so good either ... but, a buck is a buck and there are only a few ways to make them in large numbers ...

[Jake]

In a way I think it is good that companies are offering different ways of serving up the turkey after Christmas. There is no point in everyone making turkey sandwiches! I'm just not a fan of putting turkey roll on the menu to get you to the table, then swapping it out for turkey rolled in caviar.

I don't think I have typed turkey so much in one paragraph before I'm not calling Fongo a turkey, far from it, but I thought it would make a good analogy.

As long as you know the Fongo brands you have a choice as how you want to use it. DV seems to have put their price point above, yet don't cover as much as, MJ, Nettalk or even Skype. They are still cheaper than Vonage, but don't cover anywhere near as much.

I don't want to come across as though I am saying DV is a dead fish now, they have Fongo behind them so they can't be anything other than great I just think it is a good thing to discuss the differences between the Fongo brands as it might stop someone making a choice that might not be right for them. The fact that the SIP configs have been taken off the table for a one time fee will mean that I won't ever push anyone towards them when they are even remotely thinking of using it at their home. Their mobile app is, mostly, fantastic and sets them miles ahead of FPL.

For any new company thinking of coming on board with Fongo, please make your service like this -
1. A fully tested softphone and mobile app for Apple, Android, and BB (including Playbook).
2. A fast acting MWI system.
3. Voicemail to Email
4. Config files for a one time fee, OR free ATA with a one year commitment at around 4.95$/month dropping to 2.95$/month after.
5. Lunix version of the softphone.
6. Multiple device registration.
7. Ring hunt, simultaneous, or select depending on call.
8. Time dependent follow me settings
9. Incoming SIP calls allowed.
10. Ability to change the phone number. Max once every, say, 3 months.
11. The choice to either passthrough the CID or replace with the Fongo number on forwarding.
12. US calling included.
13. Free pizza every Friday.

[TheHardy]

LOL Jake -- that is great! Love it!

You and I are in synch on this ... it is akin to, but not the same as "bait and switch" almost -- at least for those people that signed on earlier with the "hope" of later getting a config file --- and for THAT reason, I think that the GRANDFATHERING for "pre-exisiting" accounts should perhaps come into play --- and this would not be a deal breaker for DV either I think, insofar as there are ALREADY people that HAD purchased the CONFIG file ... unless FONGO is charging DV residuals or something going-forward on a monthly basis for all the people that have a config file under DV ... that said, it SHOULD be "easy" for FONGO to grandfather accounts -- they can tell WHEN they were created, so there is no dispute!

Going forward, I can sure see the business offering changed --- and that is why there ARE the different flavours of offerings ... chose what fits! There is no one size fits all, so that is all cool .. just don't leave the OLD customers STUCK in a LURCH!

As for new offerings ... you forgot the free downloadable beer on Saturday afternoons ....

[synack]

I'm very disappointed with the removal of the SIP unlock. I was given a recommendation by a friend to give DV a try, specifically due to the availability of the SIP configuration.
I guess DV will lose my business as I have no desire to install a custom app on my computer when I have a fully functioning SIP device. Add to that the inconvienience and power of requiring my PC to be on all the time, not very "green" at all.

*shrugs* oh well.. back to searching for another provider.

I'll check back later to see if they change their policy again... I hope Dell people are looking at this, and realize what a colossal mistake they made.
I'll let my friend know of this change, so that he can stop making that recommendation.

Syn

[Jake]

I'm very disappointed with the removal of the SIP unlock. I was given a recommendation by a friend to give DV a try, specifically due to the availability of the SIP configuration.
I guess DV will lose my business as I have no desire to install a custom app on my computer when I have a fully functioning SIP device. Add to that the inconvienience and power of requiring my PC to be on all the time, not very "green" at all.

*shrugs* oh well.. back to searching for another provider.

I'll check back later to see if they change their policy again... I hope Dell people are looking at this, and realize what a colossal mistake they made.
I'll let my friend know of this change, so that he can stop making that recommendation.

Syn

You can still use DV and an ATA, but it will cost you 4.95$ a month. You don't have to have a computer turned on for this to work.

If you want the free calling and DID that DV offers, then look at Free Phone Line (www.freephoneline.ca) They are powered by Fongo, the same as DV is, and they offer the config purchase (for using your own SIP device) like DV did.

[synack]

OK, i'll take a look at them.. the name scares me a bit. I'll try not to judge a book by it's cover. lol.
My issue is that I have a service that works and I pay $5/mth for it. I have a SIP device already that I bought and paid for.
But my service is a bit of a kludge, I have one providor that only does DID (inbound) for canadian numbers, and another for outbound. So it just looks kinda wierd when I call people (the outbound number is not the same as the inbound). This is my driving force for change.

I like Dell, it's products and it's services. I'm a faithful Dell consumer, both corporate and personal.

I have no issue with paying for the services I use. I'm not in this for "free" service. But it does need to have value and make sense.
I like all of the Dell Voice offering, find it featureful and a good value. With the obvious exception of the SIP unlock.

You would think that Dell would like new paying customers. I don't know what the target revenue stream is for them right now, but I just don't get why they would limit themselves in this way.

Anyway, they may have lost a customer to freephoneline. I'll give them a couple weeks anyway to respond if they feel they would like to. I have a working service, so I'm in no rush.

Thanks for the tip! much appreciated.

Syn

[Jake]

OK, i'll take a look at them.. the name scares me a bit. I'll try not to judge a book by it's cover. lol.
My issue is that I have a service that works and I pay $5/mth for it. I have a SIP device already that I bought and paid for.
But my service is a bit of a kludge, I have one providor that only does DID (inbound) for canadian numbers, and another for outbound. So it just looks kinda wierd when I call people (the outbound number is not the same as the inbound). This is my driving force for change.

I like Dell, it's products and it's services. I'm a faithful Dell consumer, both corporate and personal.

I have no issue with paying for the services I use. I'm not in this for "free" service. But it does need to have value and make sense.
I like all of the Dell Voice offering, find it featureful and a good value. With the obvious exception of the SIP unlock.

You would think that Dell would like new paying customers. I don't know what the target revenue stream is for them right now, but I just don't get why they would limit themselves in this way.

Anyway, they may have lost a customer to freephoneline. I'll give them a couple weeks anyway to respond if they feel they would like to. I have a working service, so I'm in no rush.

Thanks for the tip! much appreciated.

Syn

Fongo (DellVoice) used to be FreePhoneLine. It was renamed or re-organsied a while back when they decided to expand. Their parent company is Fibernetics.

DellVoice and FPL both use the same server, so there is no real difference in the backend of things, it is more on the user side. DV has the mobile APP, FPL doesn't. What I am saying is that they are basically the same at the end of the day.

DellVoice does have an option to use the ATA as I mentioned. But it will cost you about 50$ for the ATA and then 4.95$ a month after that. FPL has the advantage that you can just buy the config file and use your own ATA without any monthly fee.

[TheHardy]

Jake (again) covered pretty well what I was going to say -- the one addition that I would add, would be to PM to Mike or Steve (from the forums) and see if there is any sort of a GRANDFATHERING set up in place so that you would not need to lose your "DV" number that you already have and use, or if they can suggest how you could (without the port charge) move it over to FPL in order to purchase a config file. As Jake stated, FPL and DV are the same network/architecture/provider, just a different title "sponsor".

I have posted my desire to hear from FONGO if there is any grandfathering that is being considered for DV accounts that pre-date the change away from paid config files, but have been absolutely deafened by the complete and utter silence!

I am sure that you are not the only one caught in this position, and getting some sweeping clarification would be REALLY helpful!!

[synack]

Thanks Hardy,
I wouldn't come under a "grandfathering clause" anyway, as I *just* signed up.
I was given a recommendation by a friend who had stated the features he got.
No-one even has my number anyway. I could close my DV account without any negative repercusions

I will look into freephoneline. I just prefered "Dell" as it's a name I know and trust. A comfort thing. But as you both have said, it's essentially the same service anyway.
I still would like for the Dell reps to chime in, to see of this is something they might like to change? Or if they have anything comparable in the works.

it very well may be "it is, what it is" and that's fine. Then DV doesn't fit for me.
I will then entertain another "provider" such as FPL or whatever else fits my needs.

I have the luxury of time, so am willing to wait.

Thanks Guys

Syn

[TheHardy]

There are, to the best of my knowledge, no DELL reps here in the forum at all. Dell is just the sponsor of the product offering DellVoice ... all of the support and actual infrastructure, is FONGO ... and Fongo==FPL. FPL is the "original" non-branded version, and DV is the follow-on branded version. Fongo is also responsible for BudPhone and a few other branded products, which are all built up off the same "chassis" if you will.

In terms of actual providers, DV, FPL, BudPhone etc are ALL provided BY Fongo -- they just have different "stickers" on the outside. The actual association of whomever sponsors it ends at the MARKETTING level, where they put the ads in, throw a name on it, pay for a website and have some flashy crap added ...

Hope I have not burst your bubble. Download and tinker with FPL, it has some features that DV does not (ie copy voicemail to email) which are handy. As you say, you have time to waste, so ....