Phone line completely DEAD

[Mallox]

Since this afternoon my freephoneline is completely dead. No call in or out. When trying to call my number, the call does not foward or go to voicemail, it's doesn't even ring.
Does anyone know what is going on?

[Bob]

Have the same issue, I went through forums and besides some "wild guesses" (which I tried - there is nothing ). I tried to call my freephoneline from my mobile, and went into busy signal after two long signals (which tells me that server is overloaded on the other side), as it's second major issue that I have in a week, I start looking for alternatives.

[rickside]

Same here.

Was working earlier today but now my line is totally dead. Can't register with login server anymore.

When FPL is working, it is cool but when it crashes (and it seems to happen pretty frequently lately) it sucks.

At least, FPL could post a message on it's website to let users know that there is a major problem (or send an email to registered users).

I hate to be keep in the dark

I begin to think to move to another more reliable service.

I've paid 50$ to buy the unlock key + 25$ to port my number + I buy credit to do long distance calls. I think I deserve just a little bit better support from FPL.

Just saying...

[nirajshah7]

I am having same issue.. and this has been happening for last 4-5 days.. works for couple of hours and then dead...

[SYL500]

Same here, no phone for the second times in a week.
And I lost my cell phone, I have no money to buy another cell so I cannot dial 911 in cas of emergency

I am in 514 area.

[neptune]

Hi, my phone line died this afternoon as well. Was fine until about 2:30pm Eastern.
No dial tone, can't make or receive calls.

Looking for help....

Thanks

[cgitej]

looks like I'm not alone.

[Mallox]

Does anyone know how to reach techsupport after hour... or they're gone for the holidays, turn the switch off and we just have to wait next year?

[darksniperx]

i have the same issue. i though my ata died at first.

[mahaos]

Hi,

My asterisk is unable to register with my freephoneline account (21 December 2012 - 11 PM) ! In Quebec City. Intermitent issues for 2-3 days now (19-20-21 December 2012)

[Dec 21 22:55:06] NOTICE[2241]: chan_sip.c:11629 sip_reg_timeout: -- Registration for '1418XXXXXXX@voip.freephoneline.ca' timed out, trying again (Attempt #6)

I have also received notices that the registration failed because of a wrong password. Nothing was changed on the asterisk side.

Freephoneline, please help ! and thank you a lot for this great service !

[maxkuku]

Now my Toronto area is completely same as you Guy. I wonder how long will it ..............

[crusader9]

Competely down here. I noticed that the IP for the server changed to 208.65.240.44 sometime today. Rebooted the ATA in case it cached the old IP but no luck.

[Mallox]

Just came back online 23:44, in Montreal

[skyskysky]

Competely down here. I noticed that the IP for the server changed to 208.65.240.44 sometime today. Rebooted the ATA in case it cached the old IP but no luck.

Does the IP change often? I have these in my logs:

208.65.240.44 (what currently resolves for sip.fongo.com/sip.freephonline.ca)
208.65.240.142
208.65.240.165

They all seem to work now at 11:52pm EST.. duno what's up.

[Mallox]

Correction, it's register, but can't receive or make a call. Voicemail and call foward still don't work

[skyskysky]

I can make and receive calls fine now, I'm using 208.65.240.142 with 120s expiry but server overrides to 3600s. I don't use fongo's vm or fwd so I dunno about those. 12:06am EST

[crusader9]

Unable to receive calls as of this morning- caller gets no ring, just a busy signal.

No problems without outbound calls

[dibsmft]

Unable to receive calls as of this morning- caller gets no ring, just a busy signal.

No problems without outbound calls

That seems like a configuration problem. For now try running STUN (eg. server stun.callwithus.com) as well as NAT Keep alive and NAT Keep Alive.

[crusader9]

Unable to receive calls as of this morning- caller gets no ring, just a busy signal.

No problems without outbound calls

That seems like a configuration problem. For now try running STUN (eg. server stun.callwithus.com) as well as NAT Keep alive and NAT Keep Alive.

Nope I disagree. Any Bell/Telus line (My Cell, Relatives, etc) that attempts to call my VoIP # gets a busy/disconnect. I'm using my FPL to make outgoing calls and can hear the remote end without issue and they can hear me. Even when a Fongo / FPL number attempts to call me the call goes through successfully. My phone number was ported from Bell a couple weeks ago and was working fine until around last night.

[crusader9]

Unable to receive calls as of this morning- caller gets no ring, just a busy signal.

No problems without outbound calls

That seems like a configuration problem. For now try running STUN (eg. server stun.callwithus.com) as well as NAT Keep alive and NAT Keep Alive.

Nope I disagree. Any Bell/Telus line (My Cell, Relatives, etc) that attempts to call my VoIP # gets a busy/disconnect. I'm using my FPL to make outgoing calls and can hear the remote end without issue and they can hear me. Even when a Fongo / FPL number attempts to call me the call goes through successfully. My phone number was ported from Bell a couple weeks ago and was working fine until around last night.

Finally I just got through to a CSR and after explaining the details I described here, they told me that this a known issue today and that they're actively working on it.

[TKS]

Same issue here, Toronto, North York.
I can make outgoing calls.
ATA configuration says registered.
But I can't receive incoming calls. They get nothing, not even voice mail. No ringing.

Yesterday I received a call at 16:34 but another call at 17:10 was not received
This has been happening intermittently on Friday (21.Dec) and all day today (22.Dec)

I rebooted all of my pieces (modem, router, ATA, in that order) did not help.
Is this something on my end, or something widespread with the server?

There is another FPL phone in my area, i just called it, it works well.
I asked them to call me, they can't get through, it's not ringing on my end.
Whether the incoming to me is from Bell, from FPL or from mobile it's not ringing.

[crusader9]

Incoming calls working again as of around 7pm Dec-22

[awan]

Now the problem seems to be with the ported numbers, my ported number is silent and no dial tone and when I look at the spa2100 status the registration is failing

any help

How did you reach the FPL help.

[Privatepilot]

Tech support is for homephone subscribers only. I got my homephone service up againg at about 5pm dec 22. But i had to unplugmy ata and plug back in. Prior to that it. Was saying devise not registered

[seagame2001]

reboot your modem too