Service Outage Till 2013/2/12 ?

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otown
Just Passing Thru
Posts: 9
Joined: 09/06/2012

Service Outage Till 2013/2/12 ?

Post by otown »

As of right now 9:00 am, voicemail seems to be working but the website isn't...no logs or forwarding info.

This type of service is really disappointing. I have no idea how many calls have been missed. Fongo has our email addresses, they should send out a notice if theres going to be interruptions and at the end of the interruptions. What would that cost them.
Hyrules
Active Poster
Posts: 56
Joined: 08/14/2012
SIP Device Name: GRANDSTREAM HT701
ISP Name: Electronic Box
Computer OS: Windows 10 x64
Router: Edgerouter 6P
Location: Gatineau, QC

Re: Service Outage Till 2013/2/12 ?

Post by Hyrules »

I actually received a email from fongo related to the planned maintenance scheduled.
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Service Outage Till 2013/2/12 ?

Post by FONGO_steve »

Confirming the same as Hyrules said - an email notification had been sent out several days prior to the maintenance, was posted on our service status page, and also in the forums. Unfortunately the voicemail maintenance did extend a couple hours longer than planned which was updated in our forums.
Steve
Fongo
Development Support Specialist.
user451
Active Poster
Posts: 76
Joined: 05/27/2011
SIP Device Name: SPA2102
Firmware Version: 5.2.13(004)
ISP Name: Teksavvy Express Cable
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Location: Brampton, Ontario

Re: Service Outage Till 2013/2/12 ?

Post by user451 »

3:57 pm

Seems there was a change an or glitch as the system reverted to the original email the account was opened up under and NOT the email that had since been set up as updated email contact information.
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