Cannot hear caller's incoming or outgoing call - Please help
Posted: 03/05/2013
Hi,
I just got a notification email from Fongo/freephoneline that the porting number process had been completed. I called Bell to cancel my phone service with them.
However, after porting, when someone called me (incoming call) or when I called someone (outgoing call), the call went through and connected and rang both side, but both ways (incoming and outgoing call) I could not hear the other party's voice, even the other party could hear my voice clearly.
When I pickup the phone, there was a dial tone, I dialed a number, and it was silent, did not have calling tone at the VOIP phone's speaker when the phone was trying to ring the outside party. The rest was, I could not hear anything, even the other party pickup the phone and screaming to me.
I used SIP server: voip2.freephoneline.ca, and also tried to voip.freephoneline.ca, with no result (no luck).
NAT Traversal (STUN): No, but send keep-alive
I had unplug and plug again the ATA and the router as well (no luck)
I had opened 3 ports in my router (Port Forwarding using IP address of ATA Device) for 5060-5061, 6060-6061, 13000-13001 (no luck)
I tried to disable Firewall (no luck)
I did not try to disable SIP ALG function, as I could not find it in this DLINK DIR-655
My Modem is : Motorola Sb6121
My Router is: DLINK DIR-655, version B1, and firmware version: 2.10NA
My ATA device: Grandstream HT-701, firmware version: 1.0.3.1
Internet Service Provider: Start Communication Inc.
My phone number: 905-285-XXXX
Please find attachment for the configuration of my ATA Grandstream HT-701
It is frustrating.
Could someone please help me, how to solve these problems? Your helps would be much appreciated.
Thank you,
MAN
I just got a notification email from Fongo/freephoneline that the porting number process had been completed. I called Bell to cancel my phone service with them.
However, after porting, when someone called me (incoming call) or when I called someone (outgoing call), the call went through and connected and rang both side, but both ways (incoming and outgoing call) I could not hear the other party's voice, even the other party could hear my voice clearly.
When I pickup the phone, there was a dial tone, I dialed a number, and it was silent, did not have calling tone at the VOIP phone's speaker when the phone was trying to ring the outside party. The rest was, I could not hear anything, even the other party pickup the phone and screaming to me.
I used SIP server: voip2.freephoneline.ca, and also tried to voip.freephoneline.ca, with no result (no luck).
NAT Traversal (STUN): No, but send keep-alive
I had unplug and plug again the ATA and the router as well (no luck)
I had opened 3 ports in my router (Port Forwarding using IP address of ATA Device) for 5060-5061, 6060-6061, 13000-13001 (no luck)
I tried to disable Firewall (no luck)
I did not try to disable SIP ALG function, as I could not find it in this DLINK DIR-655
My Modem is : Motorola Sb6121
My Router is: DLINK DIR-655, version B1, and firmware version: 2.10NA
My ATA device: Grandstream HT-701, firmware version: 1.0.3.1
Internet Service Provider: Start Communication Inc.
My phone number: 905-285-XXXX
Please find attachment for the configuration of my ATA Grandstream HT-701
It is frustrating.
![Sad :(](./images/smilies/icon_e_sad.gif)
Could someone please help me, how to solve these problems? Your helps would be much appreciated.
Thank you,
MAN