enter PIN to finish the registration

[valenonish]

I have a magicjack phone. When I get the call to enter my PIN, I enter it and then nothing happens.

[FONGO_steve]

I have a magicjack phone. When I get the call to enter my PIN, I enter it and then nothing happens.

can you send me your email address you used to register? I'll manually active it, then we'll take a look into why it's not working for you. Can you use DTMF if you call other IVRs or offices?

[valenonish]

I sent my email to you. Give me a reply when I can finish my registration.

[valenonish]

I' got your message that my account is activated. Thanks. When I run freephoneline.exe, I see: NO connection to the server. What should I do?

[FONGO_steve]

I' got your message that my account is activated. Thanks. When I run freephoneline.exe, I see: NO connection to the server. What should I do?

Run the connection test
turn of firewalls
make sure router is forwarding udp ports 13000-13001, 6060-6061

[Jake]

I' got your message that my account is activated. Thanks. When I run freephoneline.exe, I see: NO connection to the server. What should I do?

I have had it take up to 30 seconds before the softphone actually connects, especially when switching between my two accounts.