Missing First Few Seconds

[pitcritter]

I've been using FPL for quite a while and have been very happy. I'm not sure if my issue is new or if I've just never noticed it before.

I'm running a PAP2 behind a Tomato router.

When I initiate a call from my FPL device, I hear nothing for the first few seconds. If the called party answers quickly, I don't hear any ringing and I may even miss their first, "Hello".

Everything else works fine and sounds great.

Is there anything obvious I should be looking at?

[Fongo Support]

I've been using FPL for quite a while and have been very happy. I'm not sure if my issue is new or if I've just never noticed it before.

I'm running a PAP2 behind a Tomato router.

When I initiate a call from my FPL device, I hear nothing for the first few seconds. If the called party answers quickly, I don't hear any ringing and I may even miss their first, "Hello".

Everything else works fine and sounds great.

Is there anything obvious I should be looking at?

Hi there,

Please login into your router and under Advanced->Conntrack->Netfilter disable SIP and H.323(unchecked)

Reboot router and ATA after you made this change and let me know.

Thanks,

[pitcritter]

Thanks, I disabled h.323, but I have no setting for SIP helper. I'll let you know if anything changes.

[Fongo Support]

Thanks, I disabled h.323, but I have no setting for SIP helper. I'll let you know if anything changes.

Hi there,

The other thing you might want to adjust is the unreplied UDP timeout.
Change from 30 to 20.

Thanks,

[domptg]

Hi
I have identical problem. PAP2 adapter with TL-WR841N router on ISP Rogers.Nothing was changed on my side.
Fongo support any suggestions what could be done? Thanks

[pitcritter]

The suggestions here have corrected my problem.

Thanks.

[nanyte]

Hello, I am having the same issue. Sometimes when I make a call, I don't hear it ringing, and then when the person picks up, I miss the first hello. I have a linksys e4200 router and a linksys spa-112 ata.

I looked for the settings you mentioned above but can't find them in my router.

Appreciate any suggestions you may have.

tx

[pitcritter]

These settings apply specifically to routers that have been re-flashed with afetrmarket "Tomato" firmware. Stock firmware rarely has most of these features. Your e4200 does support Tomato. If you haven't yet flashed it, you might want to consider it.

[domptg]

What about me with my TL-WR841N router ? Any suggestions?

[Fongo Support]

What about me with my TL-WR841N router ? Any suggestions?

Hi there,

Please be advised that you will need to check your configuration on the ATA prior to look at the router.
As long as your ATA is configured as per FPL guidelines, you should not have any issues,

Thanks,

[domptg]

Hello
My ata is configured according to your guidelines.I'm quite sure is the Fongo software you adopt from them not working properly.I'm with FPL for more than 2 years and I never did see so many never ending problems. Please switch me back to the old good FreePhoneLine.Please let me know what needs to be change in my router. Thanks

[Fongo Support]

Hello
My ata is configured according to your guidelines.I'm quite sure is the Fongo software you adopt from them not working properly.I'm with FPL for more than 2 years and I never did see so many never ending problems. Please switch me back to the old good FreePhoneLine.Please let me know what needs to be change in my router. Thanks

Hi there,

Please send me a PM with your account # and I will check your configuration.

Thanks,

[domptg]

Hello
My ata is configured according to your guidelines.I'm quite sure is the Fongo software you adopt from them not working properly.I'm with FPL for more than 2 years and I never did see so many never ending problems. Please switch me back to the old good FreePhoneLine.Please let me know what needs to be change in my router. Thanks

Hi there,

Please send me a PM with your account # and I will check your configuration.

Thanks,

The Support Guy called me and we checked my ATA configuration- which is okay.
The problem still persist on my both numbers- one on Pbxes.com (not connected to any home device)and one on home ATA.
Anybody who has same problem please add his comment.

[dv.harris]

I have had the same problem recently but not on every call even to the same number. Until reading this post I thought I was just getting dead air. My wife made a call tonight and did not hear any ringing and suddenly she heard the person on the other end.

[Fongo Support]

I have had the same problem recently but not on every call even to the same number. Until reading this post I thought I was just getting dead air. My wife made a call tonight and did not hear any ringing and suddenly she heard the person on the other end.

Hi there,

Can you please confirm the following:

1. Keep alive is enabled on your ATA
2. Preferred codec is G711u on the ATA
3. SIP ALG is disabled on your router

The issue you are describing is most likely cause by a network issue (NAT conflict) at your end.

Please let me know.

Thanks,

[domptg]

How to disable SIP ALG on my TL-WR841N router ?

[Fongo Support]

How to disable SIP ALG on my TL-WR841N router ?

Hi there,

Which version is your TP link? V5 or V8?

http://www.tp-link.com/ca/support/emula ... =TL-WR841N

Please let me know.

Thanks,

[samcro]

Can anybody from staff confirm the NAT setting in PAP2 ATA as per attachment. Thank you

[Fongo Support]

Can anybody from staff confirm the NAT setting in PAP2 ATA as per attachment. Thank you

Hi there,

They are ok, please check the below:

http://forum.fongo.com/viewtopic.php?f=15&t=310

Thanks,

[domptg]

To disable H323 ALG on TL-WR841N version5 router:
Click on Security Tab--Basic Security--Bottom page H323 ALG check disable
Hopefully is going to work

[samcro]

Can anybody from staff confirm the NAT setting in PAP2 ATA as per attachment. Thank you

Hi there,

They are ok, please check the below:

http://forum.fongo.com/viewtopic.php?f=15&t=310

Thanks,

I did all the settings as suggested in the mentioned file for PAP2T. I still do not hear phone ringing when I call outside Freephoneline customers.
When I call Fongo or Freephoneline customers is OK. When I call Bell or others I do not hear the ringing, only when the voice on the other line picks up.
Should I disable SIP from the Linksys E4200???

Please advise. Thanks

[Fongo Support]

Can anybody from staff confirm the NAT setting in PAP2 ATA as per attachment. Thank you

Hi there,

They are ok, please check the below:

http://forum.fongo.com/viewtopic.php?f=15&t=310

Thanks,

I did all the settings as suggested in the mentioned file for PAP2T. I still do not hear phone ringing when I call outside Freephoneline customers.
When I call Fongo or Freephoneline customers is OK. When I call Bell or others I do not hear the ringing, only when the voice on the other line picks up.
Should I disable SIP from the Linksys E4200???

Please advise. Thanks

Hi there,

Please diasble and reboot router/modem and ATA after this change.

If there are still issues, please send me a PM.

Thanks,

[domptg]

I did all the ALG changes on my TL-WR841N version5 router, but I'm getting same symptoms as before.

[Funkytown]

If your still having problems with your router, i recommend you to check out DD-WRT firmware
(look for your model and version in the lists) + (we won't be responsible if anything goes wrong)
ftp://dd-wrt.com/others/eko/BrainSlayer ... 11-r18024/

[Maxwell Smart]

This past week, I'm getting this same problem as others here. It's an intermittent problem though. Sometimes it works, other times not. About 50/50 chance of it happening. (problem being, I dial out, and sometimes I don't hear a ring tone, just silence, but my phone finally just connects when the other person picks up, and then we can talk fine).

I tried resetting my ATA (OBi100), but to no avail. My Obi100 is configured according to the new FPL requirements. My DSL modem/router is a TP-Link TD-8841 (not the Trendchipset version, but the Broadcom version). It has the latest bios version on it. There is no ALG setting on it (nor is it accessible through Telnet). The problem sure is a mystery to me as to why this is happening to my set-up as well. I also tried opening a port (UDP 5060) on my DSL/router, but that doesn't seem to help. Any ideas? Thanks.