No incoming sound for phone conversation...

[tatuk]

Hi there!
No incoming sound at my phone. I have phone ringing, pick up the phone, start conversation, but I hear nothing.

I forwarded both SIP and RTP port ranges from my router to ata, I played with dial plan, I set everything that was recommended...
No luck.
They hear me, I don't hear them.

I used both CISCO SPA2102 and SPA112, same crap, no luck for incoming voices.
I tried to use my account with Android call app, I've got the same.

Funny thing is I borrowed account from my friend (he has working freephoneline key) and my phone started work OK...

Does that mean the problem resides at freephoneline side????

Please advice.

[icanthear]

I have the same problem.
The problem began when I switched from DSL to cable internet (and began using a new router). Any thoughts?
I've also forwarded the ports (SIP 5060; RTP 10000).

[phonestar]

I have the exact same problem. I have had this problem since the last upgrade in February and no sound on the phone calls. It is definately on the provisioning side. I have a second freephoneline account and it does not have any issues. I tried the same settings as described in the sip config file when logging into the account and also on the configuration settings email that was sent via email a couple of months ago. I even tried emailing support@fongo.com in March and no response. I tried several different configurations for the sip server. I tried voip.freephoneline.ca and also voip2.freephoneline.ca and even sip.fongo.com. When I use sip.fongo.com I am able to get incoming calls but not ougoing calls unless I am calling another freephoneline number. If anyone can help it would be greatly appreciated as I even tried using more than one ATA (Linksys PAP2T & Cisco SPA 122).

If anyone from Fongo can help and reset the provisioning to my phone line it would be greatly appreciated as I bought the PAP2T directly from freephoneline a few years ago.

Thank you.

[Fongo Support]

I have the exact same problem. I have had this problem since the last upgrade in February and no sound on the phone calls. It is definately on the provisioning side. I have a second freephoneline account and it does not have any issues. I tried the same settings as described in the sip config file when logging into the account and also on the configuration settings email that was sent via email a couple of months ago. I even tried emailing support@fongo.com in March and no response. I tried several different configurations for the sip server. I tried voip.freephoneline.ca and also voip2.freephoneline.ca and even sip.fongo.com. When I use sip.fongo.com I am able to get incoming calls but not ougoing calls unless I am calling another freephoneline number. If anyone can help it would be greatly appreciated as I even tried using more than one ATA (Linksys PAP2T & Cisco SPA 122).

If anyone from Fongo can help and reset the provisioning to my phone line it would be greatly appreciated as I bought the PAP2T directly from freephoneline a few years ago.

Thank you.

Hi there,

Please send me PM with the ticket# and I will investigate this asap.

Thanks,

[unibroue]

Same here using HT502 Grandstream.

[Fongo Support]

Same here using HT502 Grandstream.

Hi there,

What is the issue?

can you please confirm the following:

1. Call from FPL to your number has no audio or one way audio
2. Call from Bell/cell phones to your number have no audio or one way audio
3. You have no stun servers defined in your HT502
4. SIP alg is disabled on your wireless router

Can you please advise?

Thanks,

[tatuk]

My problem is fixed, thanks, gentlemen from support!
Please close the ticket.

[unibroue]

1. Call from FPL to your number has no audio or one way audio
answer: not tested as I do not know anyone else that has the service with FPL
2. Call from Bell/cell phones to your number have no audio or one way audio
Answer: call from / to in my case Videotron/cell only has one way audio, I can ear on cell/videotron, not with phone connected to FPL
3. You have no stun servers defined in your HT502
answer: I have one will let you know later, i'm at work now.
4. SIP alg is disabled on your wireless router
answer: not sure will double check tonight

thanks

[unibroue]

ok my stun server is stun server.org

if incorrect can you suggest me one?

[Fongo Support]

ok my stun server is stun server.org

if incorrect can you suggest me one?

Hi there,

Can u please remove that entry and test?

Thanks,

[unibroue]

entry remove and still nothing

[unibroue]

one way audio also on app on mac OSX

[Fongo Support]

one way audio also on app on mac OSX

Hi there,

Please send me a PM with the telephone number associated with the account and I will have a look.

Thanks,

[unibroue]

Fongo support forced the registration and now fully working

[fghadban]

I am having the same issue, I'm using the Cisco SPA112 and My router is the Bell Connection Hub