incoming calls dropped immediately after answering
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- Just Passing Thru
- Posts: 4
- Joined: 05/28/2013
- SIP Device Name: Thomson Speedtouch 780wl
- Firmware Version: 6.2.29.2
- ISP Name: aei.ca
- Computer OS: Windows 7
- Router: Thomson Speedtouch 780wl
incoming calls dropped immediately after answering
Hello,
I am using Thomson Speedtouch 780wl DSL ADSL2+ WiFi Modem Router VoIP. I've followed the steps over here http://forum.fongo.com/viewtopic.php?f= ... 0wl#p46546 to do the setup. I am able to make outgoing calls. However when receiving an incoming call, I hear the phone ring but as soon as I answer the phone, the call drops. I've tried disabling the SIG ALG by following http://www.voiptuts.com/2011/02/disable ... touch.html but am still having the same issue. Does anybody have any suggestions? I'm not sure what else to try. Thanks!
I am using Thomson Speedtouch 780wl DSL ADSL2+ WiFi Modem Router VoIP. I've followed the steps over here http://forum.fongo.com/viewtopic.php?f= ... 0wl#p46546 to do the setup. I am able to make outgoing calls. However when receiving an incoming call, I hear the phone ring but as soon as I answer the phone, the call drops. I've tried disabling the SIG ALG by following http://www.voiptuts.com/2011/02/disable ... touch.html but am still having the same issue. Does anybody have any suggestions? I'm not sure what else to try. Thanks!
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- Just Passing Thru
- Posts: 4
- Joined: 05/28/2013
- SIP Device Name: Thomson Speedtouch 780wl
- Firmware Version: 6.2.29.2
- ISP Name: aei.ca
- Computer OS: Windows 7
- Router: Thomson Speedtouch 780wl
Re: incoming calls dropped immediately after answering
I tried again today. I dialed the freephoneline.ca number and was able to hear the ring. I was able to pick up and the line didn't drop. I could speak and the person initiating the incoming call could hear me but I could not hear them speak.
After hanging up and trying again, I could no longer hear the incoming ring.
After hanging up and trying again, I could no longer hear the incoming ring.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: incoming calls dropped immediately after answering
Hi there,kentor wrote:I tried again today. I dialed the freephoneline.ca number and was able to hear the ring. I was able to pick up and the line didn't drop. I could speak and the person initiating the incoming call could hear me but I could not hear them speak.
After hanging up and trying again, I could no longer hear the incoming ring.
I think you have to reboot after disabling sip alg.
Have you done that?
SIP alg will not allow incomming calls:
http://www.voip-info.org/wiki/view/Routers+SIP+ALG
Thanks,
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- Just Passing Thru
- Posts: 4
- Joined: 05/28/2013
- SIP Device Name: Thomson Speedtouch 780wl
- Firmware Version: 6.2.29.2
- ISP Name: aei.ca
- Computer OS: Windows 7
- Router: Thomson Speedtouch 780wl
Re: incoming calls dropped immediately after answering
Yes I have tried rebooting. For some reason, even after rebooting, I can no longer receive incoming calls at all (I was able to make a single call but not anymore) but that was already the case before trying to reboot again.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: incoming calls dropped immediately after answering
Hi there,kentor wrote:Yes I have tried rebooting. For some reason, even after rebooting, I can no longer receive incoming calls at all (I was able to make a single call but not anymore) but that was already the case before trying to reboot again.
You may want to try a firmware upgrade on your device.
I am not 100% sure, but you can check the below:
http://forums.modem-help.co.uk/viewtopic.php?t=10354
Perhaps you can check yourself to see which one is applicable to your unit.
Thanks,
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- Just Passing Thru
- Posts: 4
- Joined: 05/28/2013
- SIP Device Name: Thomson Speedtouch 780wl
- Firmware Version: 6.2.29.2
- ISP Name: aei.ca
- Computer OS: Windows 7
- Router: Thomson Speedtouch 780wl
Re: incoming calls dropped immediately after answering
Hello,
I tried that and it didn't work . I would like to get a refund. Can you please go ahead and make the refund.
I tried that and it didn't work . I would like to get a refund. Can you please go ahead and make the refund.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: incoming calls dropped immediately after answering
Hi there,kentor wrote:Hello,
I tried that and it didn't work . I would like to get a refund. Can you please go ahead and make the refund.
Can you please send me a PM with the telephone number associated with the account. Also, if you have support ticket opened for this issue, please include that in your PM as well.
Additional information- Internet provider and model of the modem.
I think your setup is a little different than the FPL standards and hence your unit is not registering.
Please let me know.
Thanks,
- Funkytown
- Technical Support
- Posts: 460
- Joined: 04/01/2010
- SIP Device Name: Cisco SPA112
- Firmware Version: 1.4.1 (SR5) Oct 14 2
- ISP Name: Cik Telecom
- Computer OS: Windows 10
- Router: Zyxel EMG2926
- Smartphone Model: LG G8 Thinq
- Android Version: Android Q
Re: incoming calls dropped immediately after answering
Hi kentor, Welcome to Fongo community!kentor wrote:Hello,
I am using Thomson Speedtouch 780wl DSL ADSL2+ WiFi Modem Router VoIP.
I'm not using the speedtouch 780WL (o2 box) any longer but certainly collecting dust in my bedroom closest and was used awhile back when I was a DSL customer. I somehow remember about this all-in-1 unit though, I had my days and issues like when it constantly dropped connection or froze on me.. exactly what "Fongo Support suggested" i upgraded to a stable firmware and everything worked like normal afterwards.
Follow this just make sure your using (line 1 with 5060 register & proxy port) with Freephoneline http://www.montrealcommunity.com/Thread ... ouch-780WL