recent problem with VM

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william879
Just Passing Thru
Posts: 4
Joined: 03/15/2010

recent problem with VM

Post by william879 »

No greeting at the voice mail, just a click sound. (even I have setup the personal greeting msg)
a message is copy to email address, but the ".au" file is corrupted.
no indicator on the touch pad shows there is a voice msg.

i am only using the soft desktop interface.
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:
Contact FONGO_kris

Re: recent problem with VM

Post by FONGO_kris »

We are working with the vendor on this one - It is a top priority for them as well as us but their having a difficult time locating the issue.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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Paul777
Just Passing Thru
Posts: 19
Joined: 05/31/2009

Re: recent problem with VM

Post by Paul777 »

When is a fix coming ? It's been two weeks ! I paid for a config file and everything but when people are leaving a voice mail and I can't listen to it because the .au file is corrupted then it makes one think that free (or paid) means terrible service. Please fix this.
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:
Contact FONGO_kris

Re: recent problem with VM

Post by FONGO_kris »

We are working as quickly and as best we can to resolve the issue, we do understand it is a extremely aggravating which why we are so vigorously testing.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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Yroc
Active Poster
Posts: 74
Joined: 09/03/2009

Re: recent problem with VM

Post by Yroc »

Seems to be connected to the follow me options. Turn them off and problem seems to be resolved (its a temp solution until they find a fix).
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: recent problem with VM

Post by FONGO_steve »

being centralized in http://forum.freephoneline.ca/viewtopic.php?f=4&t=972
Steve
Fongo
Development Support Specialist.
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