No Incoming Audio for new "VOIP unlock key"

[Ramjet555]

This is PURE NONSENSE

EVERY New Free Phone Line fails to work when a VOIP UNLOCK CODE IS Purchased.

You MUST ask for Free Phone Line to "Verify Account and Force a Registration"

This appears to be an unannounced security measure for new accounts
that drives new users crazy and FPL nuts with support emails.

It is offensive that they tell people its the ports on the router or modem need opening.
I cannot imagine the incredible number of hours that FPL cause new customers to
spend messing and screwing up modems and routers when its ALL the problem of FPL.

I've activated dozens of FPL accounts and had this problem with EVERY single new account.

This is what you get back


Hi there,

I have verified account 1xxx xxx xxxx forced a registration.

Please power off ATA for 5 minutes and power back on after 5 minutes.

Let us know if there are any issues.

Thanks,

Team Fongo Support

[Fongo Support]

This is PURE NONSENSE

EVERY New Free Phone Line fails to work when a VOIP UNLOCK CODE IS Purchased.

You MUST ask for Free Phone Line to "Verify Account and Force a Registration"

This appears to be an unannounced security measure for new accounts
that drives new users crazy and FPL nuts with support emails.

It is offensive that they tell people its the ports on the router or modem need opening.
I cannot imagine the incredible number of hours that FPL cause new customers to
spend messing and screwing up modems and routers when its ALL the problem of FPL.

I've activated dozens of FPL accounts and had this problem with EVERY single new account.

This is what you get back


Hi there,

I have verified account 1xxx xxx xxxx forced a registration.

Please power off ATA for 5 minutes and power back on after 5 minutes.

Let us know if there are any issues.

Thanks,

Team Fongo Support

Hi there,\

I suggest to reply to the ticket and ask them to re verify account.

Regards,

[Mango]

This appears to be an unannounced security measure for new accounts

It is not a security measure - as the accounts do work if you have an ATA that can traverse NAT. I think the Grandstream HT5xx is the most popular series of ATAs that cannot do this. (HT7xx can do it with the latest firmware upgrade.)

Changed nothing accept the login information back to my account - one way audio....

I updated the HT702 thread in the Device Configuration Sharing forum with instructions to solve this problem: http://forum.fongo.com/viewtopic.php?f=15&t=16344

[tycoon18]

Hi,

I have the exact same problem. I purchased a new voip unlock key and I do not hear the other person during incoming calls but they can hear me. Outgoing calls work fine. I tried all the servers (voip,voip2 and voip4) and they have the same problem. The only one that works fine is the voip3 server. Can someone please help i submitted a ticket online but got an automated response that they do not support voip unlock key and the ticket is closed. Thanks.

[Mango]

Aw, shoot. This problem is back?

Please try to reply to the ticket if it gives you that option, and tell them what you told us. If not, send a PM to Fongo Support http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852 with your ticket number.

[tycoon18]

Actually it is fixed since I opened the fongo ticket. This post just got approved late posted this few days ago before opening ticket.

[Mango]

Good to hear you're back online. Hopefully this was just fluke and other users are not also affected.