Dialpad - not working

[FONGO_mike]

If you uninstall Java and Dell Voice, reboot, then install Dell Voice first, it will install a version of java that will work.

Then, you just need to ignore the java update reminder every time you turn on your computer for the rest of eternity... *ugh*

Yeah, this is called a work-around or kludge ... it is NOT a real fix ... and that is the annoying part -- the unwillingness of the developer to develop an app that works correctly without having to sh!t-hammer it ...

When the soft phone was released, it worked extremely well with the version of Java that was out at the time. unfortunately, we do not have access to future releases for advance training.
We have been working on an update but there are other issues that come when trying to develop (other things that may be found that need to be re-written, then that change can affect something, and then the next domino falls)
With new versions coming out so often, it very hard to be able to keep up with them as each release can brings it's own issue.
We are indeed working on it to get it working. It may not be perfect, but there are work arounds in the mean time for this completely free service.

[igorureche]

Can not make calls, all I get is this thing

[FONGO_mike]

Hi igoruche,

This message is indicating the forwarding port 13000 UDP is being blocked by either your router or ISP. You will need to either try adn give access via the settings in your router/computer or call your ISP to have them open the port.

[ewong]

Hi,

I have the same problem as igoruche, cannot make or receive any calls. Port 13000 is not blocked, any thought on this?

Thanks.

[FONGO_mike]

Hi ewong,

A little more information could be helpful in trying to isolate the issue.

Are you using a router? Are you running the softphone (the DV client or the FPL client)? Who is you ISP? Do you have the VoIP unlock key? Recently ported number?

[ewong]

Hi Mike,

I am using the DV desktop client, Asus RT-N16 router and my ISP is Teksavvy cable. I have been using DV for more than 6 months now and never had this problem before, and it is a new number when I signed up with DV.

[igorureche]

Hi Mike,

I am using the DV desktop client, Asus RT-N16 router and my ISP is Teksavvy cable. I have been using DV for more than 6 months now and never had this problem before, and it is a new number when I signed up with DV.

I don't think that there is a problem with the ports, I've tried on other computers, where the port is okey, still the same problem, not able to dial any number, and that's including the address book.

[kcmok]

Hi Mike,

I am using the DV desktop client, Asus RT-N16 router and my ISP is Teksavvy cable. I have been using DV for more than 6 months now and never had this problem before, and it is a new number when I signed up with DV.

Dell Voice 1.1.1.0 on PC Running W 64 bits Windows 7
Router: 2700HG-E Gateway
Problem:
Was working until Sept 18. Clicking on the Voice mail tab does not contact voice mail. Entering phone numbers on the Dialpad and clicking call does nothing.

Attempts to correct: Restarted Router, Restarted PC. Uninstalled Dell Voice and reinstalled, Uninstalled Dell voice and downloaded new copy from Dell Voice Website. Tried to call with Windows Firewall dissabled/ enabled, no change. Went into Windows 7 firewall settings and added Dellvoice to both outbound and inbound rules with access to all ports. and finaly turned off anti Virus Software, no change.

Latest situation updated:
Was able to dial out tonight but no sound established. Still unable to receive incoming calls, all incoming calls are forwarded to the "follow me" number.

[iownyou]

Same issues here. Obviously the problem lies in the Dell Voice software update.

Dell Voice version: 1.1.1.0 Windows 7 64-bit
Router: Netgear WGR614v7
ISP: Rogers

You can still actually place a call (although you wouldn't know it, as it does not ringing or show it as ringing, nor does it show when a call is connected) and there is no sound either incoming or outgoing.

Also, with Dell Voice on the iPad, when calling occasionally, the screen reverts to a black screen, and functionality ceases, you must exit and close and reopen app.

Just started happening with the new update, all fingers point to that.

[DougF]

I am waiting to see if you have a resolution before looking further. This post is so that I can monitor the thread.
I am using a Windows Vista PC and Dell Voice 1.1.1.0.
I can place a Dell Voice call but can't hear anything. When I use Google Voice I can place calls and hear so I know my hardware is okay.
I can't receive a call.
Using my land line I can leave a voice mail message at my Dell Voice number but I can't listen to it via the application.
I am using Bell Internet Security Services; I enabled UDP port 13000.
When I choose "Settings > Test Connection" it says this:

Code: Select all

Call service is OK
Data transfer: Unable to send/receive sound data!  Port 13000 should be available.

I am disappointed by this service. My expectation is that it should just work.

[bruinfan1]

Concur with previous posts - started shortly after 9/19 00:00 EDT. Working 100% fine 9/18 21:00 EDT.
Windows 8 preview, Telus, Telus Actiontec V1000H router. Latest version of Java, which was NOT updated 9/18, nor was there a reboot prior to error.
Now, dial out connects a call, but there is no audio on PC client (1.1.1.0), no timer to display length of call. Must click "End" to disconnect call (or remote phone number continues to ring). Dial in rings on remote phone, but no audio on PC client. Goes to voicemail as per settings. In short, same as "iownyou".

If continued inattention to the PC client continues, perhaps "Dell Voice" can offer a $0/monthly HW SIP-based solution rather than or in addition to the ad-supported client, perhaps with a (small) discount for existing customers who have stayed loyal through some of the growing pains? Though it's not practical for some (like me) to haul a handset and SIP router on the road when travelling.

[Gotcha]

wow its more widespread than i thought..
i posted in the other thread with the cannot send and receive data in port 13000 as welll....

Im connected straight to the cable modem as well to make sure it wasnt my router ... disabled win7 firewall as well. Can call out but no sound... incoming calls goes to VM

it has to be the Softphone DV which is buggy because the SOftphone FPL works on the same machine ... Why would it work for FPL and not for DV...
If i were DELL i would hate to have my name associated with such a buggy software. No offense but it seems the devs are overwhelmed or short staffed to handle a proper QA QC.

[Snow Drifter]

Same issues here. Everything was working fine, no changes
made to ANY part of my system or router setup, and now
can't receive incoming calls, can't seem to make outgoing calls
Hopefully someone from Fongo can provide an update as to
when this might be fixed? And why it just suddenly stopped
working?

[MrProsser]

I guess this problem is still happening. I was hoping someone might have found a solution by now as I would really like to have this service back. Reports of these problems are spread all over the forums sadly, so I worry I am missing something.

[mzyta1]

I am having the same problem on the Dell Voice Windows XP PC version. I have installed all the latest XP patches, de-installed and re-installed the application, rebooted my PC and routers, installed the latest Java version 7--you name it. Getting same error message as above when testing--Port 13000 not open.

Customer support--what are you doing about this give the flood of messages? It is clear there is an issue with your app? (Not a problem with my Android phone and tablet.)

[mzyta1]

I am having the same problem on the Dell Voice Windows XP PC version. I have installed all the latest XP patches, de-installed and re-installed the application, rebooted my PC and routers, installed the latest Java version 7--you name it. Getting same error message as above when testing--Port 13000 not open.

Customer support--what are you doing about this give the flood of messages? It is clear there is an issue with your app? (Not a problem with my Android phone and tablet.)

[Jake]

I just tested my desktop app - it doesn't work either. It used to, but not now. I have no idea when it stopped as I don't use it, but you can add my name to the list of desktop apps that don't work. Maybe it is a JAVA thing; I'm not going to go looking as I don't need it. It would be nice to have it working though just in case.

[TheHardy]

I just tested my desktop app - it doesn't work either. It used to, but not now. I have no idea when it stopped as I don't use it, but you can add my name to the list of desktop apps that don't work. Maybe it is a JAVA thing; I'm not going to go looking as I don't need it. It would be nice to have it working though just in case.

Safe to say, just for the sake of saying it, that you have changed NOTHING Jake? I am assuming this, just getting it in black and white.

I know that with Windows Update enabled, there was a major update that was pushed and did a reboot on my machine a few days ago; I also have not yet tested my DV app to see if I am among the ones negatively affected, but I am thinking it MAY be the Win-7 update???

[Snow Drifter]

Well, I have ALL updates set to manual, so no automatic updating, no changes to ANY software/hardware (settings or otherwise), and this includes
modem / router setup. Absolutely nothing changed. One day It's working fine, (and no system reboots), and next day, it's not working.
I've been around computers for about 30 years; add on to that the number of users noting issues, this seems to me that something changed with
Fongo. If someone else has it working, please do post, with system settings as well, but I'm quite convinced this is currently on Fongo's end.

[ellie0]

I am having the same problem on the Dell Voice Windows XP PC version. I have installed all the latest XP patches, de-installed and re-installed the application, rebooted my PC and routers, installed the latest Java version 7--you name it. Getting same error message as above when testing--Port 13000 not open.

Customer support--what are you doing about this give the flood of messages? It is clear there is an issue with your app? (Not a problem with my Android phone and tablet.)

I have the same problems with Dell Voice on Windows 7 - tried the workaround and uninstalled Java and Dell Phone, downloaded the latest Dell phone desktop software, rebooted everything, reinstalled and did not update Java and it doesn't work for me. Updated Java and still doesn't work either.

- Has anyone been able to find a workaround that does work?

Hi igoruche,

This message is indicating the forwarding port 13000 UDP is being blocked by either your router or ISP. You will need to either try adn give access via the settings in your router/computer or call your ISP to have them open the port.

- What does "You will need to either try adn give access via the settings in your router/computer or call your ISP to have them open the port." mean? Can anyone give me step-by-step instructions on how to set up the router/computer because I have no idea what to do :/

[Jake]

I just tested my desktop app - it doesn't work either. It used to, but not now. I have no idea when it stopped as I don't use it, but you can add my name to the list of desktop apps that don't work. Maybe it is a JAVA thing; I'm not going to go looking as I don't need it. It would be nice to have it working though just in case.

Safe to say, just for the sake of saying it, that you have changed NOTHING Jake? I am assuming this, just getting it in black and white.

I know that with Windows Update enabled, there was a major update that was pushed and did a reboot on my machine a few days ago; I also have not yet tested my DV app to see if I am among the ones negatively affected, but I am thinking it MAY be the Win-7 update???

I can say quite comfortably that LOTS has changed since I last used the desktop app. There has been program installs, software updates, patches and general tinkering.

Like I said, I have no idea when it stopped working, but it has. My input is probably not much use as all I can say is it isn't working. Either way, I have an up to date computer without an special modifications and I would expect it to work when I turn it on. I can pretty much guarantee that there are lots of other people with a computer setup similar to mine, so if it is not working here, it's not working in a lot of places.

[TheHardy]

I hear you there Jake. I was just trying to check.

TBH (and brutally so), it bothers me immensely that the software is so "fragile" (non-robust) that routine updates break it.

I am fairly certain that even though a JAVA update broke the dialpad, that it was poor (or sloppy) coding in the first place that caused this to happen -- NONE of my other installed software that relies on JAVA has failed since the update, only DV. I have a funny feeling that there was a shortcut taken somewhere in the programming ... (but I am not a programmer!).

I would expect that there are similar issues to this that are arising in other cases here, where routine updates and patches are causing "kludged" software to fail ...

Things seem to be going from bad to worse in Fongo-world, and that saddens me to, as it used to be a lot more reliable than it shows to be lately!

[Snow Drifter]

Good news - I just tried it again (6:20 pm PST, Sept. 24), and it now seems to be working.
So,Thank You!! to whomever reads these that was able to fix it - will post again if it seems to
break again . . .

[ewong]

Both incoming and outgoing calls are going this morning.

[Jake]

I just tried my desktop app, and this time I can definitely say nothing changed from the last time I tested to now, but now is working fine.

Fongo, you fixed something your end, didn't you