Voicemail MWI System Updates
- FONGO_steve
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Voicemail MWI System Updates
We are happy to announce that after much development and testing our updated voicemail message waiting indicator platform has rolled out earlier today.
The new indication system has much speedier response (mere minutes) on indicating new messages and clearing old notifications.
The new indication system has much speedier response (mere minutes) on indicating new messages and clearing old notifications.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
- TheHardy
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Re: Voicemail MWI System Updates
System wide, all brands, all platforms? Or limited deployment?FONGO_steve wrote:We are happy to announce that after much development and testing our updated voicemail message waiting indicator platform has rolled out earlier today.
The new indication system has much speedier response (mere minutes) on indicating new messages and clearing old notifications.
ATAs and default softphones, or? Sorry to ask so many questions, but there are lots of brands and platforms in play now!!
*NB: crossposted for completeness in *this* thread!*
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
Re: Voicemail MWI System Updates
I can confirm it works on my lines. Thank you.
- FONGO_steve
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Re: Voicemail MWI System Updates
System wide - not dependent on brand or hardwareTheHardy wrote:System wide, all brands, all platforms? Or limited deployment?FONGO_steve wrote:We are happy to announce that after much development and testing our updated voicemail message waiting indicator platform has rolled out earlier today.
The new indication system has much speedier response (mere minutes) on indicating new messages and clearing old notifications.
ATAs and default softphones, or? Sorry to ask so many questions, but there are lots of brands and platforms in play now!!
*NB: crossposted for completeness in *this* thread!*
![Smile :)](./images/smilies/icon_e_smile.gif)
Steve
Fongo
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- TheHardy
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Re: Voicemail MWI System Updates
Thank you for the FULL clarification on this issue!FONGO_steve wrote:System wide - not dependent on brand or hardwareFONGO_steve wrote:We are happy to announce that after much development and testing our updated voicemail message waiting indicator platform has rolled out earlier today.
The new indication system has much speedier response (mere minutes) on indicating new messages and clearing old notifications.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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- Quiet One
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Re: Voicemail MWI System Updates
Well it work, but with about 12 hours delais. And I don't know if it's related but yesterday all the receiving call when directly to my FM#.
And now this morning I got 5 ping before regular tone when I try to make a call.
Using FPL with SPA-3102
And now this morning I got 5 ping before regular tone when I try to make a call.
Using FPL with SPA-3102
Mallox
FPL with SPA-3102 5.2.13(GW002) via Acanac Cable
FPL with SPA-3102 5.2.13(GW002) via Acanac Cable
- FONGO_steve
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Re: Voicemail MWI System Updates
The call going straight to your follow-me is definitely not related. Does your ATA show an uptime? I wonder if the connection is being lost which would be what's causing the calls to follow-me, as well as the voicemail notification to not actually reach the device.Mallox wrote:Well it work, but with about 12 hours delais. And I don't know if it's related but yesterday all the receiving call when directly to my FM#.
And now this morning I got 5 ping before regular tone when I try to make a call.
Using FPL with SPA-3102
Steve
Fongo
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Fongo
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Re: Voicemail MWI System Updates
No, when my calls when directly to my FM#, I checked my ATA and it was register.
And can you tell me why the funny tone this morning?
And can you tell me why the funny tone this morning?
Mallox
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- FONGO_steve
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Re: Voicemail MWI System Updates
I'm thinking we'll have to look into your specific account a little further on this. Normally I'd ask you to PM me my number, but I'm just about to go on holidays and I don't want to keep you waiting! I'll see if I can get FONGO_Mike to give you some help hereMallox wrote:No, when my calls when directly to my FM#, I checked my ATA and it was register.
And can you tell me why the funny tone this morning?
![Smile :)](./images/smilies/icon_e_smile.gif)
Steve
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Fongo
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- FONGO_mike
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Re: Voicemail MWI System Updates
The stutter tone you got when you first picked up the phone was likely the VM indicator, from your ATA device, are you able to call out?
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Re: Voicemail MWI System Updates
Mallox wrote:Well it work, but with about 12 hours delais. And I don't know if it's related but yesterday all the receiving call when directly to my FM#.
And now this morning I got 5 ping before regular tone when I try to make a call.
Using FPL with SPA-3102
I found the problem... The 5 tones when I pick up was the "Do not disturb" function on the line that was activated. Not sure how it been activated
![Embarrassed :oops:](./images/smilies/icon_redface.gif)
I will let you know next time I receive a message how long it take for the MWI to go on and off.
By the way, when steve say:
how many minutes it's suppose "in theory" to take now for the system to send an update?The new indication system has much speedier response (mere minutes) on indicating new messages and clearing old notifications.
Mallox
FPL with SPA-3102 5.2.13(GW002) via Acanac Cable
FPL with SPA-3102 5.2.13(GW002) via Acanac Cable
- FONGO_mike
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Re: Voicemail MWI System Updates
It should be under 5 minutes. From the testing that i was part of though, i saw some in 5-10 seconds and up to about a minute (long ones were 2 minutes.
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Fibernetics
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- TheHardy
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Re: Voicemail MWI System Updates
FONGO_mike wrote:It should be under 5 minutes. From the testing that i was part of though, i saw some in 5-10 seconds and up to about a minute (long ones were 2 minutes.
Holy crap, even at 5 mins, that is a HUGE (earthshaking!) improvement over what it was .... you guys should have helium balloons, cake and noisemakers if we can reliably maintain sub-5 min notifications!!!!!
![Smile :-)](./images/smilies/icon_e_smile.gif)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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- TheHardy
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Re: Voicemail MWI System Updates
Mallox wrote: I found the problem... The 5 tones when I pick up was the "Do not disturb" function on the line that was activated. Not sure how it been activated. But now everything work fine with the incoming call.
Daaaaamn ... don't you hate it when it is something you did not think to check, and you end up with a bit of egg on your face? TBH, this is NOT the first time I have read of DND being somehow mysteriously activated and causing problems ....
Note to other users & Fongo tech support (Mike/Neil/Dom --- get this added to the troubleshooting table for the lower level CS reps!!!): If you are having problems receiving calls, double check the DND settings!!!!!
![Smile :-)](./images/smilies/icon_e_smile.gif)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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Re: Voicemail MWI System Updates
Hey! I was in the washroom and missed a call, and when I came out to check the phone, the voice mail waiting indicator was working already! Checked the message, hung up, and the indicator cleared right away! Very impressive!
Had to come to the forum to say thanks. Nice to know improvements are still being made!
![Smile :)](./images/smilies/icon_e_smile.gif)
- TheHardy
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Re: Voicemail MWI System Updates
Sometimes they take a while, but it is nice to know that this one is fixed and working correctly now! I would not have thought that there would have been much impetus to fix it after it was so broken for so long, but it is nice to have it working correctly FINALLY!!!jam wrote:Hey! I was in the washroom and missed a call, and when I came out to check the phone, the voice mail waiting indicator was working already! Checked the message, hung up, and the indicator cleared right away! Very impressive!Had to come to the forum to say thanks. Nice to know improvements are still being made!
![Smile :)](./images/smilies/icon_e_smile.gif)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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- Bloodsong
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Re: Voicemail MWI System Updates
This couldn't come at a better time.
I recently started to sign up several new customers, and it's a lot easier to support the questions I get from friends and family when it's not about an existing known issue![Wink ;)](./images/smilies/icon_e_wink.gif)
I recently started to sign up several new customers, and it's a lot easier to support the questions I get from friends and family when it's not about an existing known issue
![Wink ;)](./images/smilies/icon_e_wink.gif)
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Re: Voicemail MWI System Updates
TheHardy wrote:Sometimes they take a while, but it is nice to know that this one is fixed and working correctly now! I would not have thought that there would have been much impetus to fix it after it was so broken for so long, but it is nice to have it working correctly FINALLY!!!jam wrote:Hey! I was in the washroom and missed a call, and when I came out to check the phone, the voice mail waiting indicator was working already! Checked the message, hung up, and the indicator cleared right away! Very impressive!Had to come to the forum to say thanks. Nice to know improvements are still being made!
As we have explained before Hardy, although there may be some bugs under the carpet, we are always working on getting things fixed and improved, we just need time. You have no idea how badly we all wanted to post about the work going into this and when testing first started but could not in case we posted a deadline and something went wrong, or if during testing, it may did not fix any issues.
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Fibernetics
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- FONGO_mike
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Re: Voicemail MWI System Updates
+1Bloodsong wrote:This couldn't come at a better time.
I recently started to sign up several new customers, and it's a lot easier to support the questions I get from friends and family when it's not about an existing known issue
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Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
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- TheHardy
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Re: Voicemail MWI System Updates
Mike -- I am also in a customer-service based industry, and I have to deal with my customers face to face. I know all about promises, failed promises and the consequences. I also know a lot about trying to live up to stuff OTHERS have promised that I have no chance of meeting.FONGO_mike wrote: As we have explained before Hardy, although there may be some bugs under the carpet, we are always working on getting things fixed and improved, we just need time. You have no idea how badly we all wanted to post about the work going into this and when testing first started but could not in case we posted a deadline and something went wrong, or if during testing, it may did not fix any issues.
That said, there is a HUGE difference between:
"Yes we are aware of the problem" (and then silence) &
"We are working hard to deploy a fix, testing is currently underway and we will update you once it is fully implemented"
(or even a happy medium in between).
But right up until 3-4 days before the fix, all we got was the FORMER ...
It really does not help when your long-term customers turn cynical too, and start giving the pat answers to the "newbies" --- but when that is all we have to offer .... I know myself that I am guilty of slagging on this, and having a certain TONE when answering (I think I can paraphrase, "yeah they know it's broken, live with it tho") but that was ENTIRELY based on info I was receiving from the official channels.
Being more proactive rather than reactive could be a huge benefit to Fongo in general ... esp with updates re: bug fixes.
As frustrating as it may be for you STAFF, for us USERS, hearing deafening silence about our problems after the obligatory "we are aware of the problem and it has been forwarded" followed by NO other details tends to make one wonder if anyone at Fongo cares or does anything (even though that is not the case) --- but all we SEE is NO ACTION. Updates and reports would fix this...
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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- TheHardy
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Keeping customers updated...
To that end, perhaps a once-weekly (or even bi-monthly) bug fix update from Fongo:
ex:
Dell Desktop PC Softphone:
dial pad issues -- why -- accepted error --- workaround --- fix in motion, support links to other posts
FPL Desktop PC Softphone:
incoming CID issue -- why -- known error -- check call logs -- sorry, no more development on this platform
etc ... you get the idea ... and then update that as things progress....
Dell ....
"solution now in testing with recoded application, release within 2-3 weeks"
ex:
Dell Desktop PC Softphone:
dial pad issues -- why -- accepted error --- workaround --- fix in motion, support links to other posts
FPL Desktop PC Softphone:
incoming CID issue -- why -- known error -- check call logs -- sorry, no more development on this platform
etc ... you get the idea ... and then update that as things progress....
Dell ....
"solution now in testing with recoded application, release within 2-3 weeks"
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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Re: Voicemail MWI System Updates
I can confirm that it is working, a huge improvement!
However after a few tests I already detected a flaw... By playing and/or deleting the recorded message from my freephoneline.ca account, the phone's voice mail indicator will NOT be cleared. You will be left with the indicator ON and you need to go in the ATA interface in order to turn it off... Can anybody else confirm my scenario? Steve? Mike?
P.S. I haven't tried the softphone yet, nor accessing my voice mail remotely...
However after a few tests I already detected a flaw... By playing and/or deleting the recorded message from my freephoneline.ca account, the phone's voice mail indicator will NOT be cleared. You will be left with the indicator ON and you need to go in the ATA interface in order to turn it off... Can anybody else confirm my scenario? Steve? Mike?
P.S. I haven't tried the softphone yet, nor accessing my voice mail remotely...
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Re: Voicemail MWI System Updates
Actually I did more tests by leaving messages, then listening and deleting them from WEB or remotely. I was able to mess up the system completely: the indicator is ON even if no messages are stored!!! Even if I clear the MWI from the ATA, the indicator cannot be cleared normally following the next incoming VM.
Maybe FPL / Fongo should implement a Resync button in the Web interface as a patch in order to re-evaluate the number of the stored voice messages... IMO it is a matter of time until the users will start reporting MWI issues again.
Sorry to ruin your hopes....
Maybe FPL / Fongo should implement a Resync button in the Web interface as a patch in order to re-evaluate the number of the stored voice messages... IMO it is a matter of time until the users will start reporting MWI issues again.
Sorry to ruin your hopes....
- TheHardy
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Re: Voicemail MWI System Updates
Glitchy MWI -- yes, with an ATA it still seems to be buggy accessing in that way. I am in the process of testing the softphone thingy now via remote vmail pickup vs webinterface checking, vs dialing in *98 to see response times. I will post my findings a little later on ...
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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Re: Voicemail MWI System Updates
At this moment I am not able to recover: I am resetting the flag in the ATA and after a while the indicator comes ON again and again!